You’ve led a technical product organization and can get hands-on when needed. Size of organization isn’t the bar.
You have product leadership experience in a regulated financial services setting.
You understand payments and fraud, and you have data analysis skills and engineering depth.
You have experience working with regulators and across multiple markets.
You’re skilled at stakeholder management at management-board level.
You have AI fluency at the AI Architect level: you design AI-native systems, not only use AI tools.
As Head of Product, your mission is to lead the product organization that builds what our users bank with every day, ensuring they get the safe, smart and effortless banking they expect.
Why this matters:
At bunq, our mission is to Make Life Easy, for our users, our teams, and the world around us.
Every team plays a unique role in making this mission a reality. The Product team does this by building and improving the products our users bank with, while keeping them safe and compliant.
As Head of Product, you contribute by setting product direction and leading the product leaders who deliver it, helping us grow as the bank of The Free.
Take ownership:
As Head of Product, you’ll take charge of key responsibilities that directly impact bunq’s growth and our users’ seamless experience:
Grow our users’ use of bunq’s products by leading product strategy and delivery for your area.
Keep growth and safety moving together, so that fraud, compliance and quality are built into the products rather than bolted on.
Build a strong, AI-first product organization by leading Product Owners and Team Leads, and redesigning how the function works around AI agents instead of adding headcount by default.
Be bunq’s product voice with the management board, regulators, auditors and partners.
You’ve led a technical product organization and can get hands-on when needed. Size of organization isn’t the bar.
You have product leadership experience in a regulated financial services setting.
You understand payments and fraud, and you have data analysis skills and engineering depth.
You have experience working with regulators and across multiple markets.
You’re skilled at stakeholder management at management-board level.
You have AI fluency at the AI Architect level: you design AI-native systems, not only use AI tools.
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4435739,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6832277,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6832278,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6832279,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6832280,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6832281,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4435740,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4435744,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4435745,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4435746,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6832288,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6832289,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6832290,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6832291,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6832292,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6832293,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6832294,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4435747,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6832295,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6832296,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6832297,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6832298,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4435748,"position":14,"options":{},"required":true,"body":"Engineering has two options for a new onboarding flow. The full redesign removes every friction point for Evas but takes 10 weeks. An 80/20 version fixes the biggest drop-off step and ships in 3 weeks. What do you do?","kind":"single_choice","translations":{"en":{"body":"Engineering has two options for a new onboarding flow. The full redesign removes every friction point for Evas but takes 10 weeks. An 80/20 version fixes the biggest drop-off step and ships in 3 weeks. What do you do?"}},"open_question_options":[{"id":6832299,"position":0,"body":"Ship the 80/20 version now and plan the full redesign as phase 2.","translations":{"en":{"body":"Ship the 80/20 version now and plan the full redesign as phase 2."}}},{"id":6832300,"position":1,"body":"Go with the 80/20 version, since it covers most Evas, and revisit the rest if complaints come in.","translations":{"en":{"body":"Go with the 80/20 version, since it covers most Evas, and revisit the rest if complaints come in."}}},{"id":6832301,"position":2,"body":"Commit to the full redesign and push engineering to find a faster way to deliver it.","translations":{"en":{"body":"Commit to the full redesign and push engineering to find a faster way to deliver it."}}},{"id":6832302,"position":3,"body":"Ask data to calculate the conversion impact of both options before deciding.","translations":{"en":{"body":"Ask data to calculate the conversion impact of both options before deciding."}}},{"id":6832656,"position":4,"body":"Let engineering decide, since they own delivery and feasibility.","translations":{"en":{"body":"Let engineering decide, since they own delivery and feasibility."}}}]},{"id":4435749,"position":15,"options":{},"required":true,"body":"You are redesigning how your product function works, and AI agents will be part of it. What is your approach?","kind":"single_choice","translations":{"en":{"body":"You are redesigning how your product function works, and AI agents will be part of it. What is your approach?"}},"open_question_options":[{"id":6832303,"position":0,"body":"Run a pilot in one team and keep the current structure everywhere else until the results are proven.","translations":{"en":{"body":"Run a pilot in one team and keep the current structure everywhere else until the results are proven."}}},{"id":6832304,"position":1,"body":"Ask each team to try AI tools and share what they find.","translations":{"en":{"body":"Ask each team to try AI tools and share what they find."}}},{"id":6832305,"position":2,"body":"Hire AI specialists into each team to lead the change.","translations":{"en":{"body":"Hire AI specialists into each team to lead the change."}}},{"id":6832306,"position":3,"body":"Map the work, give AI agents the routine parts, keep people for judgment, and size teams on that basis.","translations":{"en":{"body":"Map the work, give AI agents the routine parts, keep people for judgment, and size teams on that basis."}}},{"id":6832307,"position":4,"body":"Outsource the routine work to an external provider.","translations":{"en":{"body":"Outsource the routine work to an external provider."}}}]},{"id":4435750,"position":16,"options":{},"required":true,"body":"Users are dropping off during onboarding because of a KYC step owned by Compliance Operations. The fix needs Product, Compliance and Engineering. What do you do?","kind":"single_choice","translations":{"en":{"body":"Users are dropping off during onboarding because of a KYC step owned by Compliance Operations. The fix needs Product, Compliance and Engineering. What do you do?"}},"open_question_options":[{"id":6832308,"position":0,"body":"Set up a working group with all three teams and agree on shared KPIs.","translations":{"en":{"body":"Set up a working group with all three teams and agree on shared KPIs."}}},{"id":6832309,"position":1,"body":"Agree on a clear RACI first, so every department owns its own part.","translations":{"en":{"body":"Agree on a clear RACI first, so every department owns its own part."}}},{"id":6832665,"position":2,"body":"Pass it to Compliance Operations, since they own KYC, and offer support.","translations":{"en":{"body":"Pass it to Compliance Operations, since they own KYC, and offer support."}}},{"id":6832666,"position":3,"body":"Decide on the fix, get the other leads aligned, and drive it to delivery.","translations":{"en":{"body":"Decide on the fix, get the other leads aligned, and drive it to delivery."}}},{"id":6832667,"position":4,"body":"Escalate to the management board to assign one owner.","translations":{"en":{"body":"Escalate to the management board to assign one owner."}}}]},{"id":4435969,"position":17,"options":{},"required":true,"body":"A regulator asks you to explain a past product decision within a week, and the documentation is incomplete. What do you do?","kind":"single_choice","translations":{"en":{"body":"A regulator asks you to explain a past product decision within a week, and the documentation is incomplete. What do you do?"}},"open_question_options":[{"id":6832668,"position":0,"body":"Ask for a short extension so the response is complete and accurate.","translations":{"en":{"body":"Ask for a short extension so the response is complete and accurate."}}},{"id":6832669,"position":1,"body":"Reconstruct what you can, respond on time, state the gaps openly, and fix how decisions get documented.","translations":{"en":{"body":"Reconstruct what you can, respond on time, state the gaps openly, and fix how decisions get documented."}}},{"id":6832670,"position":2,"body":"Let Legal lead the response, with your team providing input.","translations":{"en":{"body":"Let Legal lead the response, with your team providing input."}}},{"id":6832671,"position":3,"body":"Respond on time, but only with the parts you can fully document.","translations":{"en":{"body":"Respond on time, but only with the parts you can fully document."}}},{"id":6832672,"position":4,"body":"Ask the original team to recreate the missing documents.","translations":{"en":{"body":"Ask the original team to recreate the missing documents."}}}]},{"id":4442284,"position":18,"options":{},"required":true,"body":"Your key growth number jumped because of a one-off campaign and is now falling back. What do you do?","kind":"single_choice","translations":{"en":{"body":"Your key growth number jumped because of a one-off campaign and is now falling back. What do you do?"}},"open_question_options":[{"id":6843165,"position":0,"body":"Run a follow-up campaign to keep the momentum going.","translations":{"en":{"body":"Run a follow-up campaign to keep the momentum going."}}},{"id":6843166,"position":1,"body":"Wait a few weeks for the number to settle before acting.","translations":{"en":{"body":"Wait a few weeks for the number to settle before acting."}}},{"id":6843167,"position":2,"body":"Reset the target to the new baseline and plan from there.","translations":{"en":{"body":"Reset the target to the new baseline and plan from there."}}},{"id":6843168,"position":3,"body":"Break the numbers down by source and user group, then test ways to grow without campaigns.","translations":{"en":{"body":"Break the numbers down by source and user group, then test ways to grow without campaigns."}}},{"id":6843169,"position":4,"body":"Present the jump and the decline together in the next review.","translations":{"en":{"body":"Present the jump and the decline together in the next review."}}}]},{"id":4435751,"position":19,"options":{},"required":true,"body":"Please indicate your proficiency in English (speaking, reading, writing):","kind":"single_choice","translations":{"en":{"body":"Please indicate your proficiency in English (speaking, reading, writing):"}},"open_question_options":[{"id":6832310,"position":0,"body":"No proficiency - I do not speak or understand the language.","translations":{"en":{"body":"No proficiency - I do not speak or understand the language."}}},{"id":6832311,"position":1,"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)","translations":{"en":{"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)"}}},{"id":6832312,"position":2,"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)","translations":{"en":{"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)"}}},{"id":6832313,"position":3,"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)","translations":{"en":{"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)"}}},{"id":6832314,"position":4,"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)","translations":{"en":{"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)"}}}]},{"id":4435752,"position":20,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6832315,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6832316,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6832317,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6832318,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6832319,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6832320,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6832321,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6832322,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6832323,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Head of Product","tags":[],"options_phone":"required","sharing_title":"Head of Product","experience_code":"manager","updated_at":"2026-10-20 06:40:59 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null},{"id":39967,"name":"Sofia","state":"Sofia (stolitsa)","country":"Bulgaria","city":"Sofia","translations":{"en":{"name":"Sofia","city":"Sofia","postal_code":null,"street":null,"note":null}},"country_code":"BG","state_code":"22","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"As Head of Product, your mission is to lead the product organization that builds what our users bank with every day, ensuring they get the safe, smart and effortless banking they expect.
Why this matters:
At bunq, our mission is to Make Life Easy, for our users, our teams, and the world around us.
Every team plays a unique role in making this mission a reality. The Product team does this by building and improving the products our users bank with, while keeping them safe and compliant.
As Head of Product, you contribute by setting product direction and leading the product leaders who deliver it, helping us grow as the bank of The Free.
Take ownership:
As Head of Product, you’ll take charge of key responsibilities that directly impact bunq’s growth and our users’ seamless experience:
Grow our users’ use of bunq’s products by leading product strategy and delivery for your area.
Keep growth and safety moving together, so that fraud, compliance and quality are built into the products rather than bolted on.
Build a strong, AI-first product organization by leading Product Owners and Team Leads, and redesigning how the function works around AI agents instead of adding headcount by default.
Be bunq’s product voice with the management board, regulators, auditors and partners.
Proven experience in product management, with a track record of owning a product or significant features from concept to launch and beyond.
Experience in either Payments, AI, Business, Wealth, Stocks, Crypto, Savings, Credit, FinCrime & Security, International Expansion, Growth, UX, Retention, or Propositions is a major plus.
A deep, user-obsessed mindset, with a passion for turning complex problems into simple, elegant, and intuitive user experiences.
Strong analytical and data-driven skills. You are comfortable with data, know how to ask the right questions, and can use A/B testing and analytics to guide your product decisions.
A strong technical aptitude and the ability to have credible conversations with engineers. You don't need to be a coder, but you understand how software is built and can work effectively to find simple solutions to complex technical challenges.
Excellent communication and stakeholder management skills in English. You can articulate your vision, get buy-in, and collaborate effectively in a fast-paced, global team.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a (Senior) Product Owner at bunq, you are the driving force behind a core piece of our user's experience. Your mission is to own your product, understand our users (Eva) inside and out, and ship beautiful, effective features that make their lives easy.
We have several exciting and immediate openings within our Product sector. Submit your application, and our team will work with you to understand your unique skillset and interests, helping you find the perfect current opportunity that suits your career aspirations.
Take ownership
As a (Senior) Product Owner, you will own the end-to-end product vision and roadmap for your domain, whatever that may be. You get it done.
Own the end-to-end product vision and roadmap for your domain, relentlessly focused on solving user problems and creating massive value.
Lead the full product lifecycle, from identifying user needs and defining problems to collaborating with world-class engineers and designers to ship elegant and effective solutions.
Relentlessly use data, A/B testing, and user feedback to measure the impact of your work, ensuring every feature we ship moves us closer to our North Star.
Proven experience in product management, with a track record of owning a product or significant features from concept to launch and beyond.
Experience in either Payments, AI, Business, Wealth, Stocks, Crypto, Savings, Credit, FinCrime & Security, International Expansion, Growth, UX, Retention, or Propositions is a major plus.
A deep, user-obsessed mindset, with a passion for turning complex problems into simple, elegant, and intuitive user experiences.
Strong analytical and data-driven skills. You are comfortable with data, know how to ask the right questions, and can use A/B testing and analytics to guide your product decisions.
A strong technical aptitude and the ability to have credible conversations with engineers. You don't need to be a coder, but you understand how software is built and can work effectively to find simple solutions to complex technical challenges.
Excellent communication and stakeholder management skills in English. You can articulate your vision, get buy-in, and collaborate effectively in a fast-paced, global team.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
","sharing_image":null,"sharing_title":"(Senior) Product Owner","sharing_description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a (Senior) Product Owner at bunq, you are the driving force behind a core p","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-10-13 10:58:56 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a (Senior) Product Owner at bunq, you are the driving force behind a core p","careers_url":"https://careers.bunq.com/o/senior-product-owner-1","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4432839,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4432840,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4432843,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6827517,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6827518,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6827519,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6827520,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6827521,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4432844,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4432848,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4432849,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4432850,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6827528,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6827529,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6827530,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6827531,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6827532,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6827533,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6827534,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4432851,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6827535,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6827536,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6827537,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6827538,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4432852,"position":14,"options":{},"required":true,"body":"How would you rate your practical proficiency with managing the end-to-end product lifecycle, from user research and problem definition to shipping features and iterating with data?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with managing the end-to-end product lifecycle, from user research and problem definition to shipping features and iterating with data?"}},"open_question_options":[{"id":6827539,"position":0,"body":"No experience - I haven’t used it in a work setting.","translations":{"en":{"body":"No experience - I haven’t used it in a work setting."}}},{"id":6827540,"position":1,"body":"Basic - I can perform simple tasks with templates or guidance.","translations":{"en":{"body":"Basic - I can perform simple tasks with templates or guidance."}}},{"id":6827541,"position":2,"body":"Intermediate - I work independently on common tasks and solve moderate problems.","translations":{"en":{"body":"Intermediate - I work independently on common tasks and solve moderate problems."}}},{"id":6827542,"position":3,"body":"Advanced - I design solutions, optimise performance, and mentor others.","translations":{"en":{"body":"Advanced - I design solutions, optimise performance, and mentor others."}}}]},{"id":4432853,"position":15,"options":{},"required":true,"body":"How familiar and practised are you with using data analysis, A/B testing, and user feedback to define and prioritize a product roadmap?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with using data analysis, A/B testing, and user feedback to define and prioritize a product roadmap?"}},"open_question_options":[{"id":6827543,"position":0,"body":"Not familiar - I am enthusiastic to start learning about it.","translations":{"en":{"body":"Not familiar - I am enthusiastic to start learning about it."}}},{"id":6827544,"position":1,"body":"Theoretical - I know the basics but have little hands-on experience.","translations":{"en":{"body":"Theoretical - I know the basics but have little hands-on experience."}}},{"id":6827545,"position":2,"body":"Applied - I have applied this knowledge in projects or operations.","translations":{"en":{"body":"Applied - I have applied this knowledge in projects or operations."}}},{"id":6827546,"position":3,"body":"Advanced - I have led implementations, designed processes, taught others.","translations":{"en":{"body":"Advanced - I have led implementations, designed processes, taught others."}}},{"id":6827547,"position":4,"body":"Subject-matter expert - I am the go-to-person for complex issues.","translations":{"en":{"body":"Subject-matter expert - I am the go-to-person for complex issues."}}}]},{"id":4432857,"position":16,"options":{},"required":true,"body":"Looking at the areas of expertise mentioned in the job description (Payments, AI, Business, Wealth, Stocks, Crypto, Savings, Credit, FinCrime & Security, International Expansion, Growth, UX, Retention, or Propositions), which of these domains best represents your primary area of expertise, and could you briefly explain why?","kind":"text","translations":{"en":{"body":"Looking at the areas of expertise mentioned in the job description (Payments, AI, Business, Wealth, Stocks, Crypto, Savings, Credit, FinCrime & Security, International Expansion, Growth, UX, Retention, or Propositions), which of these domains best represents your primary area of expertise, and could you briefly explain why?"}},"open_question_options":[]},{"id":4432858,"position":17,"options":{},"required":true,"body":"How familiar and practised are you with dealing with financial regulators (e.g., DNB, BaFin) and preparing compliance documents for credit products in Europe?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with dealing with financial regulators (e.g., DNB, BaFin) and preparing compliance documents for credit products in Europe?"}},"open_question_options":[{"id":6827564,"position":0,"body":"Not familiar - I have no hands-on experience but I'm eager to learn.","translations":{"en":{"body":"Not familiar - I have no hands-on experience but I'm eager to learn."}}},{"id":6827565,"position":1,"body":"Theoretical - I understand the basic concepts of financial regulations but have not prepared compliance documents myself.","translations":{"en":{"body":"Theoretical - I understand the basic concepts of financial regulations but have not prepared compliance documents myself."}}},{"id":6827566,"position":2,"body":"Applied - I have been part of projects where I contributed to compliance documentation and interacted with legal teams.","translations":{"en":{"body":"Applied - I have been part of projects where I contributed to compliance documentation and interacted with legal teams."}}},{"id":6827567,"position":3,"body":"Advanced - I have independently managed the process of preparing compliance documents and have experience in the communication with regulators for product approval.","translations":{"en":{"body":"Advanced - I have independently managed the process of preparing compliance documents and have experience in the communication with regulators for product approval."}}}]},{"id":4432859,"position":18,"options":{},"required":true,"body":"How familiar and practised are you with the banking infrastructure and payment systems (e.g., SEPA, local credit bureaus, payment gateways) required to launch and scale a credit product across multiple European markets?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with the banking infrastructure and payment systems (e.g., SEPA, local credit bureaus, payment gateways) required to launch and scale a credit product across multiple European markets?"}},"open_question_options":[{"id":6827568,"position":0,"body":"Not familiar - I am enthusiastic to start learning about it.","translations":{"en":{"body":"Not familiar - I am enthusiastic to start learning about it."}}},{"id":6827569,"position":1,"body":"Theoretical - I know the basics but have little hands-on experience.","translations":{"en":{"body":"Theoretical - I know the basics but have little hands-on experience."}}},{"id":6827570,"position":2,"body":"Applied - I have applied this knowledge in projects or operations.","translations":{"en":{"body":"Applied - I have applied this knowledge in projects or operations."}}},{"id":6827571,"position":3,"body":"Advanced - I have led implementations, designed processes, taught others.","translations":{"en":{"body":"Advanced - I have led implementations, designed processes, taught others."}}},{"id":6827572,"position":4,"body":"Subject-matter expert - I am the go-to-person for complex issues.","translations":{"en":{"body":"Subject-matter expert - I am the go-to-person for complex issues."}}}]},{"id":4432856,"position":19,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6827555,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6827556,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6827557,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6827558,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6827559,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6827560,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6827561,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6827562,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6827563,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"(Senior) Product Owner","tags":[],"options_phone":"required","sharing_title":"(Senior) Product Owner","experience_code":"experienced","updated_at":"2026-10-23 14:26:20 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a (Senior) Product Owner at bunq, you are the driving force behind a core piece of our user's experience. Your mission is to own your product, understand our users (Eva) inside and out, and ship beautiful, effective features that make their lives easy.
We have several exciting and immediate openings within our Product sector. Submit your application, and our team will work with you to understand your unique skillset and interests, helping you find the perfect current opportunity that suits your career aspirations.
Take ownership
As a (Senior) Product Owner, you will own the end-to-end product vision and roadmap for your domain, whatever that may be. You get it done.
Own the end-to-end product vision and roadmap for your domain, relentlessly focused on solving user problems and creating massive value.
Lead the full product lifecycle, from identifying user needs and defining problems to collaborating with world-class engineers and designers to ship elegant and effective solutions.
Relentlessly use data, A/B testing, and user feedback to measure the impact of your work, ensuring every feature we ship moves us closer to our North Star.
You lead independently across multiple compliance domains, making quality, redesign, and escalation calls without waiting for supervision.
You have strong regulatory and compliance judgment at scale in TF/sanctions and transaction monitoring, where a wrong call has real regulatory consequences.
You spot risks early and close them before they become problems, and you can show us when you did.
You have an AI-native, process-simplification mindset: you rethink the process from Eva’s side first and go AI-led only when it clears a real business case.
Bonus: AML/sanctions plus transaction monitoring experience, or experience leading a team through a consolidation or restructure.
You’re an excellent communicator and speak English fluently.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"At bunq, we’re on a mission to truly make life easy for our user. Part of that is keeping her safe: stopping criminals while making sure clean users are never held up, flagged, or offboarded for nothing. To lead this, we’re looking for a Transaction Review Lead to join our team.
As Transaction Review Lead, you’ll own bunq’s line against money laundering, terrorist financing, and sanctions evasion, across both Transaction Filtering Review and Transaction Monitoring Review. You’ll bring them together into one team, with 5 direct reports.
Take Ownership:
Simplifying from user’s Perspective: Redesign every Transaction Review process starting from what’s best for the user, as part of our zero-based Future of FinCrime redesign.
AI Where It Counts: Establish the real volumes first, then use AI and in-house models only where they make things faster or better for Eva, not automation for its own sake.
Risk Ownership: Own the quarterly risk assessment across both domains and close CAP items before they turn into compliance breaches.
One Team, One Rhythm: Unite TFR and TMR behind the same KPIs (CSAT, UE, Total Handle Time, Compliance breaches) with a clear weekly cadence, owners, and fast escalation of blockers.
Decisions That Hold Up: Make sure the rationale behind every investigation decision is documented to a standard that would survive a regulator’s review.
Coaching & Accountability: Give your team direct, constructive feedback and hold everyone accountable for delivering.
You lead independently across multiple compliance domains, making quality, redesign, and escalation calls without waiting for supervision.
You have strong regulatory and compliance judgment at scale in TF/sanctions and transaction monitoring, where a wrong call has real regulatory consequences.
You spot risks early and close them before they become problems, and you can show us when you did.
You have an AI-native, process-simplification mindset: you rethink the process from Eva’s side first and go AI-led only when it clears a real business case.
Bonus: AML/sanctions plus transaction monitoring experience, or experience leading a team through a consolidation or restructure.
You’re an excellent communicator and speak English fluently.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
","sharing_image":null,"sharing_title":"Transaction Review Lead","sharing_description":"At bunq, we’re on a mission to truly make life easy for our user. Part of that is keeping her safe: stopping criminals while making sure clean users are never held up, flagged, or offboarded for nothi","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-10-12 13:59:52 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"At bunq, we’re on a mission to truly make life easy for our user. Part of that is keeping her safe: stopping criminals while making sure clean users are never held up, flagged, or offboarded for nothi","careers_url":"https://careers.bunq.com/o/transaction-review-lead-5","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4429913,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4429914,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4429917,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6823229,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6823230,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6823231,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6823232,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6823233,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4429918,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4429922,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4429923,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4429924,"position":12,"options":{},"required":true,"body":"You take over two review teams with different rhythms but the same KPIs. What is your first step?","kind":"single_choice","translations":{"en":{"body":"You take over two review teams with different rhythms but the same KPIs. What is your first step?"}},"open_question_options":[{"id":6823240,"position":0,"body":"Impose your preferred weekly rhythm on both","translations":{"en":{"body":"Impose your preferred weekly rhythm on both"}}},{"id":6823241,"position":1,"body":"Cancel all existing meetings and start fresh","translations":{"en":{"body":"Cancel all existing meetings and start fresh"}}},{"id":6823242,"position":2,"body":"Keep both rhythms and compare KPI results after a quarter","translations":{"en":{"body":"Keep both rhythms and compare KPI results after a quarter"}}},{"id":6823243,"position":3,"body":"Buy one reporting tool to set the cadence","translations":{"en":{"body":"Buy one reporting tool to set the cadence"}}},{"id":6823244,"position":4,"body":"Learn how each team is governed today","translations":{"en":{"body":"Learn how each team is governed today"}}}]},{"id":4429925,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6823247,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6823248,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6823249,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6823250,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4429926,"position":14,"options":{},"required":true,"body":"A payment from a long-standing customer triggers a sanctions alert. The name closely matches a sanctioned individual. What is your immediate next step?","kind":"single_choice","translations":{"en":{"body":"A payment from a long-standing customer triggers a sanctions alert. The name closely matches a sanctioned individual. What is your immediate next step?"}},"open_question_options":[{"id":6823251,"position":0,"body":"Release the payment now, since the customer has a long clean history and the match is partial","translations":{"en":{"body":"Release the payment now, since the customer has a long clean history and the match is partial"}}},{"id":6823252,"position":1,"body":"Hold the payment, check whether it is a true match, escalate per procedure, and document why","translations":{"en":{"body":"Hold the payment, check whether it is a true match, escalate per procedure, and document why"}}},{"id":6823253,"position":2,"body":"Contact the customer first, ask them whether they are the sanctioned person, then decide","translations":{"en":{"body":"Contact the customer first, ask them whether they are the sanctioned person, then decide"}}},{"id":6823254,"position":3,"body":"Close the alert as a false positive once the spelling has been compared against the list","translations":{"en":{"body":"Close the alert as a false positive once the spelling has been compared against the list"}}},{"id":6823255,"position":4,"body":"Leave the alert in the queue and review it together with the rest of the batch later","translations":{"en":{"body":"Leave the alert in the queue and review it together with the rest of the batch later"}}}]},{"id":4429950,"position":15,"options":{},"required":true,"body":"The Financial Intelligence Unit (FIU) says your team’s investigation decisions lack a recorded rationale. What is your first step?","kind":"single_choice","translations":{"en":{"body":"The Financial Intelligence Unit (FIU) says your team’s investigation decisions lack a recorded rationale. What is your first step?"}},"open_question_options":[{"id":6823322,"position":0,"body":"Ask the FIU for examples and review those cases","translations":{"en":{"body":"Ask the FIU for examples and review those cases"}}},{"id":6823323,"position":1,"body":"Add a mandatory long free-text field to every case","translations":{"en":{"body":"Add a mandatory long free-text field to every case"}}},{"id":6823324,"position":2,"body":"Review a sample of recent decisions for missing rationale","translations":{"en":{"body":"Review a sample of recent decisions for missing rationale"}}},{"id":6823325,"position":3,"body":"Tell the FIU its expectations are too high","translations":{"en":{"body":"Tell the FIU its expectations are too high"}}},{"id":6823326,"position":4,"body":"Wait to see if the next audit raises it again","translations":{"en":{"body":"Wait to see if the next audit raises it again"}}}]},{"id":4429927,"position":16,"options":{},"required":true,"body":"A corrective action plan (CAP) item due in two weeks will be missed, which would breach compliance. What is your immediate next step?","kind":"single_choice","translations":{"en":{"body":"A corrective action plan (CAP) item due in two weeks will be missed, which would breach compliance. What is your immediate next step?"}},"open_question_options":[{"id":6823256,"position":0,"body":"Ask the owner what blocks it and add capacity","translations":{"en":{"body":"Ask the owner what blocks it and add capacity"}}},{"id":6823257,"position":1,"body":"Move the deadline in the tracker","translations":{"en":{"body":"Move the deadline in the tracker"}}},{"id":6823258,"position":2,"body":"Raise it at the next quarterly risk assessment","translations":{"en":{"body":"Raise it at the next quarterly risk assessment"}}},{"id":6823259,"position":3,"body":"Escalate now and agree a recovery plan","translations":{"en":{"body":"Escalate now and agree a recovery plan"}}},{"id":6823260,"position":4,"body":"Take it over yourself without telling anyone","translations":{"en":{"body":"Take it over yourself without telling anyone"}}}]},{"id":4429929,"position":17,"options":{},"required":true,"body":"Please indicate your proficiency in English (speaking, reading, writing):","kind":"single_choice","translations":{"en":{"body":"Please indicate your proficiency in English (speaking, reading, writing):"}},"open_question_options":[{"id":6823263,"position":0,"body":"No proficiency - I do not speak or understand the language.","translations":{"en":{"body":"No proficiency - I do not speak or understand the language."}}},{"id":6823264,"position":1,"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)","translations":{"en":{"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)"}}},{"id":6823265,"position":2,"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)","translations":{"en":{"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)"}}},{"id":6823266,"position":3,"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)","translations":{"en":{"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)"}}},{"id":6823267,"position":4,"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)","translations":{"en":{"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)"}}}]},{"id":4429930,"position":18,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6823268,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6823269,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6823270,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6823271,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6823272,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6823273,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6823274,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6823275,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6823276,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Transaction Review Lead","tags":[],"options_phone":"required","sharing_title":"Transaction Review Lead","experience_code":"experienced","updated_at":"2026-10-22 17:41:55 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null},{"id":39977,"name":"Istanbul","state":"İstanbul","country":"Türkiye","city":"İstanbul","translations":{"en":{"name":"Istanbul","city":"İstanbul","postal_code":null,"street":null,"note":null}},"country_code":"TR","state_code":"34","postal_code":null,"street":null,"note":null},{"id":39967,"name":"Sofia","state":"Sofia (stolitsa)","country":"Bulgaria","city":"Sofia","translations":{"en":{"name":"Sofia","city":"Sofia","postal_code":null,"street":null,"note":null}},"country_code":"BG","state_code":"22","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"At bunq, we’re on a mission to truly make life easy for our user. Part of that is keeping her safe: stopping criminals while making sure clean users are never held up, flagged, or offboarded for nothing. To lead this, we’re looking for a Transaction Review Lead to join our team.
As Transaction Review Lead, you’ll own bunq’s line against money laundering, terrorist financing, and sanctions evasion, across both Transaction Filtering Review and Transaction Monitoring Review. You’ll bring them together into one team, with 5 direct reports.
Take Ownership:
Simplifying from user’s Perspective: Redesign every Transaction Review process starting from what’s best for the user, as part of our zero-based Future of FinCrime redesign.
AI Where It Counts: Establish the real volumes first, then use AI and in-house models only where they make things faster or better for Eva, not automation for its own sake.
Risk Ownership: Own the quarterly risk assessment across both domains and close CAP items before they turn into compliance breaches.
One Team, One Rhythm: Unite TFR and TMR behind the same KPIs (CSAT, UE, Total Handle Time, Compliance breaches) with a clear weekly cadence, owners, and fast escalation of blockers.
Decisions That Hold Up: Make sure the rationale behind every investigation decision is documented to a standard that would survive a regulator’s review.
Coaching & Accountability: Give your team direct, constructive feedback and hold everyone accountable for delivering.
You’ve organized events or on-site activations before, and you stay calm when something breaks mid-morning 🎪
You write clear, direct outreach and you’re comfortable getting on a call with a partner
You run checklists and trackers without dropping steps, and you spot the small detail that blocks a launch
You understand the basics of unit-economics reporting, and you can read a dashboard and act on what it tells you
You use AI to work smarter and you’re keen to build simple automations that take the repetitive work off your plate
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"Our users often meets bunq for the first time through one of our partners, and they're usually already trying to solve a problem we can fix. Whether they're picking up a new IBAN, starting a company, or moving abroad, they're deciding right now. If the booth is unstaffed, the referral link is broken, or the campaign ships a week late, we will loose them. As our Partnerships Ops Intern, you make sure that never happens, by turning signed partners into live campaigns and events that bring in new users.
Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🚀
Take ownership
As our Partnerships Ops Intern, you’ll contribute to the Partnerships team by running the operational side of partner campaigns and on-site events, so every touchpoint with our users works the moment she arrives.
Run the operational plan for partner campaigns and on-site events end to end, from booth setup to teardown, staffing, materials, and day-of troubleshooting 🎪
Qualify inbound partners and decide which bunq proposition fits their audience best: Savings, Payments, or tricount 🎯
Write clear first-touch outreach, schedule intro calls, and follow up on contracts and renewals 📩
Align the teams a launch depends on (Copy, Legal, Engineering, Design, and external vendors) and make sure nothing slips 🤝
Run the launch checklist and QA gate before every campaign goes live: working deep links, attribution firing, one clear benefit per asset ✅
Read the weekly cost-per-user numbers, spot partners that drift off benchmark, and flag them before they burn another cycle 📊
You’ve organized events or on-site activations before, and you stay calm when something breaks mid-morning 🎪
You write clear, direct outreach and you’re comfortable getting on a call with a partner
You run checklists and trackers without dropping steps, and you spot the small detail that blocks a launch
You understand the basics of unit-economics reporting, and you can read a dashboard and act on what it tells you
You use AI to work smarter and you’re keen to build simple automations that take the repetitive work off your plate
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","sharing_image":null,"sharing_title":"Partnership Ops Intern","sharing_description":"Our users often meets bunq for the first time through one of our partners, and they're usually already trying to solve a problem we can fix. Whether they're picking up a new IBAN, starting a company, ","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-10-21 14:28:04 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"Our users often meets bunq for the first time through one of our partners, and they're usually already trying to solve a problem we can fix. Whether they're picking up a new IBAN, starting a company, ","careers_url":"https://careers.bunq.com/o/partnership-ops-intern","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4429589,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4429590,"position":2,"options":{},"required":false,"body":"🇳🇱 Netherlands: To be eligible for an internship, you need to be either an EU/EEA/Swiss citizen or hold a valid Dutch residence permit with full working rights, and you'll need to be enrolled at a local university. You will need to be available for more than X months. We are not able to sponsor visas or work permits, so you will need to already have the right to work in the Netherlands.
🇳🇱 Netherlands: To be eligible for an internship, you need to be either an EU/EEA/Swiss citizen or hold a valid Dutch residence permit with full working rights, and you'll need to be enrolled at a local university. You will need to be available for more than X months. We are not able to sponsor visas or work permits, so you will need to already have the right to work in the Netherlands.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
\n
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
\n
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4429596,"position":8,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6822705,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6822706,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6822707,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6822708,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6822709,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4429597,"position":9,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4429598,"position":10,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4429599,"position":11,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6822712,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6822713,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6822714,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6822715,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6822716,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6822717,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6822719,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4429602,"position":12,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6822721,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6822722,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6822723,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6822724,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4429603,"position":13,"options":{},"required":true,"body":"At which year of university are you in?","kind":"single_choice","translations":{"en":{"body":"At which year of university are you in?"}},"open_question_options":[{"id":6822725,"position":0,"body":"Bachelor's 1st year","translations":{"en":{"body":"Bachelor's 1st year"}}},{"id":6822726,"position":1,"body":"Bachelor's 2nd year","translations":{"en":{"body":"Bachelor's 2nd year"}}},{"id":6822727,"position":2,"body":"Bachelor's 3rd year (HBO/ applied sciences)","translations":{"en":{"body":"Bachelor's 3rd year (HBO/ applied sciences)"}}},{"id":6822728,"position":3,"body":"Bachelor's final year (research university / WO)","translations":{"en":{"body":"Bachelor's final year (research university / WO)"}}},{"id":6822729,"position":4,"body":"Bachelor's final year (HBO/ applied sciences)","translations":{"en":{"body":"Bachelor's final year (HBO/ applied sciences)"}}},{"id":6822730,"position":5,"body":"Master 1st year","translations":{"en":{"body":"Master 1st year"}}},{"id":6822731,"position":6,"body":"Master 2nd year","translations":{"en":{"body":"Master 2nd year"}}},{"id":6822732,"position":7,"body":"Graduate","translations":{"en":{"body":"Graduate"}}}]},{"id":4429604,"position":14,"options":{},"required":true,"body":"Have you organized or helped run a physical event, such as a student event, a stand, a fair, or a sports activation?","kind":"single_choice","translations":{"en":{"body":"Have you organized or helped run a physical event, such as a student event, a stand, a fair, or a sports activation?"}},"open_question_options":[{"id":6822733,"position":0,"body":"Never","translations":{"en":{"body":"Never"}}},{"id":6822734,"position":1,"body":"Helped on the day only","translations":{"en":{"body":"Helped on the day only"}}},{"id":6822735,"position":2,"body":"Helped plan and run it","translations":{"en":{"body":"Helped plan and run it"}}},{"id":6822736,"position":3,"body":"Led or coordinated it","translations":{"en":{"body":"Led or coordinated it"}}}]},{"id":4429606,"position":15,"options":{},"required":true,"body":"How comfortable are you writing to and calling people outside your organization, such as companies or sponsors?","kind":"single_choice","translations":{"en":{"body":"How comfortable are you writing to and calling people outside your organization, such as companies or sponsors?"}},"open_question_options":[{"id":6822739,"position":0,"body":"Not comfortable","translations":{"en":{"body":"Not comfortable"}}},{"id":6822740,"position":1,"body":"Comfortable in writing only","translations":{"en":{"body":"Comfortable in writing only"}}},{"id":6822741,"position":2,"body":"Comfortable in writing and on calls","translations":{"en":{"body":"Comfortable in writing and on calls"}}}]},{"id":4450864,"position":16,"options":{},"required":true,"body":"This role includes travelling to partnership events across Europe to represent bunq on-site. Are you comfortable with this?","kind":"single_choice","translations":{"en":{"body":"This role includes travelling to partnership events across Europe to represent bunq on-site. Are you comfortable with this?"}},"open_question_options":[{"id":6856842,"position":0,"body":"Yes, I’m comfortable with regular travel.","translations":{"en":{"body":"Yes, I’m comfortable with regular travel."}}},{"id":6856843,"position":1,"body":"Yes, but with limited travel.","translations":{"en":{"body":"Yes, but with limited travel."}}},{"id":6856844,"position":2,"body":"No, I'm not comfortable with travel.","translations":{"en":{"body":"No, I'm not comfortable with travel."}}}]},{"id":4429607,"position":17,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6822742,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6822743,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6822744,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6822745,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6822746,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6822747,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6822748,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6822749,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6822750,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Partnership Ops Intern","tags":[],"options_phone":"required","sharing_title":"Partnership Ops Intern","experience_code":"student_college","updated_at":"2026-10-21 14:28:04 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"Our users often meets bunq for the first time through one of our partners, and they're usually already trying to solve a problem we can fix. Whether they're picking up a new IBAN, starting a company, or moving abroad, they're deciding right now. If the booth is unstaffed, the referral link is broken, or the campaign ships a week late, we will loose them. As our Partnerships Ops Intern, you make sure that never happens, by turning signed partners into live campaigns and events that bring in new users.
Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🚀
Take ownership
As our Partnerships Ops Intern, you’ll contribute to the Partnerships team by running the operational side of partner campaigns and on-site events, so every touchpoint with our users works the moment she arrives.
Run the operational plan for partner campaigns and on-site events end to end, from booth setup to teardown, staffing, materials, and day-of troubleshooting 🎪
Qualify inbound partners and decide which bunq proposition fits their audience best: Savings, Payments, or tricount 🎯
Write clear first-touch outreach, schedule intro calls, and follow up on contracts and renewals 📩
Align the teams a launch depends on (Copy, Legal, Engineering, Design, and external vendors) and make sure nothing slips 🤝
Run the launch checklist and QA gate before every campaign goes live: working deep links, attribution firing, one clear benefit per asset ✅
Read the weekly cost-per-user numbers, spot partners that drift off benchmark, and flag them before they burn another cycle 📊
You have a solid understanding of HTML, CSS, and TypeScript
You know your web fundamentals: the DOM, the cascade, responsive layout, how browsers render, and what Core Web Vitals measure
You understand the basics of automated testing and you're keen to learn Vitest and Playwright
You use AI for coding and testing, and you have the judgment to catch when its output is wrong
You know the basics of React and you're eager to learn it properly, along with atomic design and design tokens
You care about the details that make a site work for everyone, whatever browser or device our users use
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"Our users lands on bunq.com with one need. If the page is slow, broken, or behaves differently in their browser, they leave. If it's inaccessible, they can't sign up at all. As our Technical Website Intern, you help keep the site underneath fast, accessible, and reliable, so our users find the one proposition that fits their and signs up for exactly what they get.
Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🚀
Take ownership
As our Technical Website Intern, you'll contribute to Website Growth by strengthening the shared component library behind bunq.com.
Clean up deprecated components and duplicated patterns, merging them into single typed components without changing how they look 🧹
Fix accessibility, performance, and browser-compatibility defects found by QC before they ever reach Eva 🔧
Help keep Core Web Vitals on Good for our key conversion pages ⚡
Write the missing tests with Vitest and Playwright, and keep our quality gates green ✅
Use AI to move faster, and review what it produces critically before it ships 🤖
Learn our stack the right way: React, Framer property controls, atomic design, and design tokens 🧩
You have a solid understanding of HTML, CSS, and TypeScript
You know your web fundamentals: the DOM, the cascade, responsive layout, how browsers render, and what Core Web Vitals measure
You understand the basics of automated testing and you're keen to learn Vitest and Playwright
You use AI for coding and testing, and you have the judgment to catch when its output is wrong
You know the basics of React and you're eager to learn it properly, along with atomic design and design tokens
You care about the details that make a site work for everyone, whatever browser or device our users use
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","sharing_image":null,"sharing_title":"Technical Website Intern","sharing_description":"Our users lands on bunq.com with one need. If the page is slow, broken, or behaves differently in their browser, they leave. If it's inaccessible, they can't sign up at all. As our Technical Website I","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-10-07 14:22:19 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"Our users lands on bunq.com with one need. If the page is slow, broken, or behaves differently in their browser, they leave. If it's inaccessible, they can't sign up at all. As our Technical Website I","careers_url":"https://careers.bunq.com/o/technical-website-intern","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4426744,"position":1,"options":{},"required":true,"body":"What is your github handle","kind":"string","translations":{"en":{"body":"What is your github handle"}},"open_question_options":[]},{"id":4420817,"position":2,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4420818,"position":3,"options":{},"required":false,"body":"🇳🇱 Netherlands: To be eligible for an internship, you need to be either an EU/EEA/Swiss citizen or hold a valid Dutch residence permit with full working rights, and you'll need to be enrolled at a local university. You will need to be available for more than X months. We are not able to sponsor visas or work permits, so you will need to already have the right to work in the Netherlands.
🇳🇱 Netherlands: To be eligible for an internship, you need to be either an EU/EEA/Swiss citizen or hold a valid Dutch residence permit with full working rights, and you'll need to be enrolled at a local university. You will need to be available for more than X months. We are not able to sponsor visas or work permits, so you will need to already have the right to work in the Netherlands.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
\n
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
\n
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4420824,"position":9,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6808313,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6808314,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6808315,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6808316,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6808317,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4420825,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4420826,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4420827,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6808320,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6808321,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6808322,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6808323,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6808324,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6808325,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6808326,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4420828,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6808327,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6808328,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6808329,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6808330,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4420882,"position":14,"options":{},"required":true,"body":"At which year of university are you in?","kind":"single_choice","translations":{"en":{"body":"At which year of university are you in?"}},"open_question_options":[{"id":6808438,"position":0,"body":"Bachelor's 1st year","translations":{"en":{"body":"Bachelor's 1st year"}}},{"id":6808439,"position":1,"body":"Bachelor's 2nd year","translations":{"en":{"body":"Bachelor's 2nd year"}}},{"id":6808440,"position":2,"body":"Bachelor's 3rd year (HBO/ applied sciences)","translations":{"en":{"body":"Bachelor's 3rd year (HBO/ applied sciences)"}}},{"id":6808599,"position":3,"body":"Bachelor's final year (research university / WO)","translations":{"en":{"body":"Bachelor's final year (research university / WO)"}}},{"id":6808441,"position":4,"body":"Bachelor's final year (HBO/ applied sciences)","translations":{"en":{"body":"Bachelor's final year (HBO/ applied sciences)"}}},{"id":6808442,"position":5,"body":"Master 1st year","translations":{"en":{"body":"Master 1st year"}}},{"id":6808443,"position":6,"body":"Master 2nd year","translations":{"en":{"body":"Master 2nd year"}}},{"id":6808444,"position":7,"body":"Graduate","translations":{"en":{"body":"Graduate"}}}]},{"id":4420890,"position":15,"options":{},"required":true,"body":"Have you written HTML, CSS, and TypeScript (or JavaScript) in a project, course, or job?","kind":"single_choice","translations":{"en":{"body":"Have you written HTML, CSS, and TypeScript (or JavaScript) in a project, course, or job?"}},"open_question_options":[{"id":6808457,"position":0,"body":"I haven't used them","translations":{"en":{"body":"I haven't used them"}}},{"id":6808458,"position":1,"body":"Only in a course or tutorial","translations":{"en":{"body":"Only in a course or tutorial"}}},{"id":6808600,"position":2,"body":"In personal or school projects","translations":{"en":{"body":"In personal or school projects"}}},{"id":6808601,"position":3,"body":"In a job or internship","translations":{"en":{"body":"In a job or internship"}}}]},{"id":4421027,"position":16,"options":{},"required":true,"body":"Do you regularly use AI tools for coding or testing?","kind":"single_choice","translations":{"en":{"body":"Do you regularly use AI tools for coding or testing?"}},"open_question_options":[{"id":6808637,"position":0,"body":"Yes","translations":{"en":{"body":"Yes"}}},{"id":6808638,"position":1,"body":"No","translations":{"en":{"body":"No"}}}]},{"id":4421060,"position":17,"options":{},"required":true,"body":"Have you worked with React before, or written automated tests (for example Vitest, Jest, or Playwright)?","kind":"single_choice","translations":{"en":{"body":"Have you worked with React before, or written automated tests (for example Vitest, Jest, or Playwright)?"}},"open_question_options":[{"id":6808676,"position":0,"body":"No, I have no knowledge on React.","translations":{"en":{"body":"No, I have no knowledge on React."}}},{"id":6808677,"position":1,"body":"No, but I have basic knowledge and willing to learn.","translations":{"en":{"body":"No, but I have basic knowledge and willing to learn."}}},{"id":6808678,"position":2,"body":"Yes, I have more than basic knowledge and have worked with React before.","translations":{"en":{"body":"Yes, I have more than basic knowledge and have worked with React before."}}}]},{"id":4420833,"position":18,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6808347,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6808348,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6808349,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6808350,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6808351,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6808352,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6808353,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6808354,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6808355,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Technical Website Intern","tags":[],"options_phone":"required","sharing_title":"Technical Website Intern","experience_code":"student_college","updated_at":"2026-10-12 16:18:06 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"Our users lands on bunq.com with one need. If the page is slow, broken, or behaves differently in their browser, they leave. If it's inaccessible, they can't sign up at all. As our Technical Website Intern, you help keep the site underneath fast, accessible, and reliable, so our users find the one proposition that fits their and signs up for exactly what they get.
Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🚀
Take ownership
As our Technical Website Intern, you'll contribute to Website Growth by strengthening the shared component library behind bunq.com.
Clean up deprecated components and duplicated patterns, merging them into single typed components without changing how they look 🧹
Fix accessibility, performance, and browser-compatibility defects found by QC before they ever reach Eva 🔧
Help keep Core Web Vitals on Good for our key conversion pages ⚡
Write the missing tests with Vitest and Playwright, and keep our quality gates green ✅
Use AI to move faster, and review what it produces critically before it ships 🤖
Learn our stack the right way: React, Framer property controls, atomic design, and design tokens 🧩
Do You Have What It Takes?
Website strategy & execution expertise: Proven track record building and optimizing high-traffic websites with focus on conversion, user experience, and measurable impact.
Technical depth: You understand site architecture, core web vitals, mobile optimization, and analytics; hands-on experience with web tech stack (front-end, performance tools, A/B testing platforms).
Data-driven mindset: You design experiments, interpret analytics (GA4, Looker), build conversion funnels, and use data to make decisions—not gut feel.
Product thinking: You understand user psychology, can design intuitive flows, and collaborate closely with design, content, and product teams.
Fluency in English (ideally multilingual for our multi-market operations).
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (in the Netherlands)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq (in the Netherlands)
⚕️ Private health insurance, just in case (in Turkey or Bulgaria)
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually (in the Netherlands)
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"professional","translations":{"en":{"description":"Ready to Get Shit Done?
At bunq, we're reshaping how people experience banking globally. Our website is the digital front door, where millions of potential users first discover who we are, what we offer, and why they should trust us. As a Website Lead, your mission is to own the entire website experience from strategy through execution, making sure our digital presence converts visitors into loyal users and establishes bunq as the go-to fintech solution.
Your role is to build, optimize, and scale bunq.com into a high-performing, conversion-focused asset that tells our story compellingly and gets users to sign up or download our app.
Take Ownership
As a Website Lead, you'll own:
Develop and execute the website strategy, including technical SEO, conversion optimization, content roadmap, and mobile-first UX, driving measurable growth in sign-ups and app downloads.
Lead website performance and optimization, implementing A/B tests, analyzing conversion funnels, identifying bottlenecks, and continuously improving KPIs (speed, engagement, conversion rate).
Own the website tech stack and roadmap, ensuring the site scales, performs at speed, and is built with modern best practices (accessibility, mobile, core web vitals).
What You'll Work on Right Away
Conversion Funnel Audit: Conduct a deep-dive analysis of bunq.com's current user journey from landing to sign-up, identifying friction points and quick wins to improve conversion rate.
Mobile-First Optimization: Overhaul mobile UX and performance , implementing improvements that meaningfully impact sign-up conversion.
AI-Powered Content Strategy: Design and launch a content strategy leveraging AI for personalization, SEO optimization, and messaging that resonates with different user segments and markets.
Do You Have What It Takes?
Website strategy & execution expertise: Proven track record building and optimizing high-traffic websites with focus on conversion, user experience, and measurable impact.
Technical depth: You understand site architecture, core web vitals, mobile optimization, and analytics; hands-on experience with web tech stack (front-end, performance tools, A/B testing platforms).
Data-driven mindset: You design experiments, interpret analytics (GA4, Looker), build conversion funnels, and use data to make decisions—not gut feel.
Product thinking: You understand user psychology, can design intuitive flows, and collaborate closely with design, content, and product teams.
Fluency in English (ideally multilingual for our multi-market operations).
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (in the Netherlands)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq (in the Netherlands)
⚕️ Private health insurance, just in case (in Turkey or Bulgaria)
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually (in the Netherlands)
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","sharing_image":null,"sharing_title":"Website Lead","sharing_description":"Ready to Get Shit Done? At bunq, we're reshaping how people experience banking globally. Our website is the digital front door, where millions of potential users first discover who we are, what we off","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-10-05 15:07:51 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"Ready to Get Shit Done? At bunq, we're reshaping how people experience banking globally. Our website is the digital front door, where millions of potential users first discover who we are, what we off","careers_url":"https://careers.bunq.com/o/website-lead","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4415173,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4415174,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4415177,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6799121,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6799122,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6799123,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6799124,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6799125,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4415178,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4415182,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4415183,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4415184,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6799132,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6799133,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6799134,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6799135,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6799136,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6799137,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6799138,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4415185,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6799139,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6799140,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6799141,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6799142,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4415186,"position":14,"options":{},"required":true,"body":"How would you rate your practical proficiency with building or optimizing websites for conversion, including user journey design, A/B testing, and performance optimization?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with building or optimizing websites for conversion, including user journey design, A/B testing, and performance optimization?"}},"open_question_options":[{"id":6799143,"position":0,"body":"I've owned end-to-end website strategy for high-traffic sites, led conversion optimization programs, and delivered measurable uplift in sign-ups or revenue.","translations":{"en":{"body":"I've owned end-to-end website strategy for high-traffic sites, led conversion optimization programs, and delivered measurable uplift in sign-ups or revenue."}}},{"id":6799144,"position":1,"body":"I have hands-on experience optimizing websites; I've run A/B tests, improved conversion funnels, and managed performance improvements.","translations":{"en":{"body":"I have hands-on experience optimizing websites; I've run A/B tests, improved conversion funnels, and managed performance improvements."}}},{"id":6799145,"position":2,"body":"I have website optimization or product experience; I understand conversion principles and am ready to lead initiatives with guidance.","translations":{"en":{"body":"I have website optimization or product experience; I understand conversion principles and am ready to lead initiatives with guidance."}}},{"id":6799146,"position":3,"body":"Limited website or conversion optimization experience; my background is primarily in design, marketing, or other non-execution roles.","translations":{"en":{"body":"Limited website or conversion optimization experience; my background is primarily in design, marketing, or other non-execution roles."}}}]},{"id":4415187,"position":15,"options":{},"required":true,"body":"How familiar and practised are you with website tech fundamentals (architecture, core web vitals, mobile optimization, analytics platforms like GA4)?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with website tech fundamentals (architecture, core web vitals, mobile optimization, analytics platforms like GA4)?"}},"open_question_options":[{"id":6799147,"position":0,"body":"I can discuss site architecture, optimize for speed, read analytics dashboards, and collaborate directly with engineers on performance.","translations":{"en":{"body":"I can discuss site architecture, optimize for speed, read analytics dashboards, and collaborate directly with engineers on performance."}}},{"id":6799148,"position":1,"body":"I understand the fundamentals of site performance, mobile optimization, and can interpret analytics; I work well with technical teams.","translations":{"en":{"body":"I understand the fundamentals of site performance, mobile optimization, and can interpret analytics; I work well with technical teams."}}},{"id":6799149,"position":2,"body":"I have basic knowledge of these areas; I'm ready to deepen my technical understanding in the role.","translations":{"en":{"body":"I have basic knowledge of these areas; I'm ready to deepen my technical understanding in the role."}}},{"id":6799150,"position":3,"body":"No technical website knowledge; I focus purely on creative or marketing aspects without hands-on technical involvement.","translations":{"en":{"body":"No technical website knowledge; I focus purely on creative or marketing aspects without hands-on technical involvement."}}}]},{"id":4415205,"position":16,"options":{},"required":true,"body":"How familiar and practised are you with scaling websites to handle millions of visitors while maintaining speed, reliability, and conversion?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with scaling websites to handle millions of visitors while maintaining speed, reliability, and conversion?"}},"open_question_options":[{"id":6799195,"position":0,"body":"I've scaled high-traffic sites, managed infrastructure decisions, and optimized for performance at scale.","translations":{"en":{"body":"I've scaled high-traffic sites, managed infrastructure decisions, and optimized for performance at scale."}}},{"id":6799196,"position":1,"body":"I have experience with multi-market websites or sites with 100k+ monthly visitors; I understand scalability challenges.","translations":{"en":{"body":"I have experience with multi-market websites or sites with 100k+ monthly visitors; I understand scalability challenges."}}},{"id":6799197,"position":2,"body":"I've worked on smaller sites; scaling to millions of users is an area I'm ready to develop.","translations":{"en":{"body":"I've worked on smaller sites; scaling to millions of users is an area I'm ready to develop."}}},{"id":6799198,"position":3,"body":"This is an area I'd like to develop in the role.","translations":{"en":{"body":"This is an area I'd like to develop in the role."}}}]},{"id":4415188,"position":17,"options":{},"required":true,"body":"Are you comfortable designing and running experiments, interpreting analytics, and making decisions based on data rather than assumptions?","kind":"single_choice","translations":{"en":{"body":"Are you comfortable designing and running experiments, interpreting analytics, and making decisions based on data rather than assumptions?"}},"open_question_options":[{"id":6799152,"position":0,"body":"Yes, I design A/B tests, build conversion funnels, interpret analytics dashboards, and use data to drive all major decisions.","translations":{"en":{"body":"Yes, I design A/B tests, build conversion funnels, interpret analytics dashboards, and use data to drive all major decisions."}}},{"id":6799153,"position":1,"body":"Yes, with support, I'm comfortable with analytics and data-driven thinking; I may need support.","translations":{"en":{"body":"Yes, with support, I'm comfortable with analytics and data-driven thinking; I may need support."}}},{"id":6799194,"position":2,"body":"No, I prefer qualitative feedback or intuition; data-heavy analysis is outside my comfort zone.","translations":{"en":{"body":"No, I prefer qualitative feedback or intuition; data-heavy analysis is outside my comfort zone."}}}]},{"id":4457189,"position":18,"options":{},"required":true,"body":"How would you describe your experience leading a website end to end?","kind":"single_choice","translations":{"en":{"body":"How would you describe your experience leading a website end to end?"}},"open_question_options":[{"id":6865766,"position":0,"body":"I’ve been the sole owner of a high-traffic website for 2+ years. I set the strategy and roadmap, was accountable for conversion and traffic targets, and led content, design, SEO and engineering without managing them.","translations":{"en":{"body":"I’ve been the sole owner of a high-traffic website for 2+ years. I set the strategy and roadmap, was accountable for conversion and traffic targets, and led content, design, SEO and engineering without managing them."}}},{"id":6865767,"position":1,"body":"I’ve owned a high-traffic website end to end, but a manager or head of website made the final strategy decisions.","translations":{"en":{"body":"I’ve owned a high-traffic website end to end, but a manager or head of website made the final strategy decisions."}}},{"id":6865768,"position":2,"body":"I’ve owned part of a website, such as SEO, conversion or content, while others owned the rest.","translations":{"en":{"body":"I’ve owned part of a website, such as SEO, conversion or content, while others owned the rest."}}},{"id":6865769,"position":3,"body":"I’ve contributed to website projects, but others owned the strategy and the results.","translations":{"en":{"body":"I’ve contributed to website projects, but others owned the strategy and the results."}}}]},{"id":4415189,"position":19,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6799154,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6799155,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6799156,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6799157,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6799158,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6799159,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6799160,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6799161,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6799162,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Website Lead","tags":["E4","Enablers","L4"],"options_phone":"required","sharing_title":"Website Lead","experience_code":"experienced","updated_at":"2026-10-23 11:29:32 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null},{"id":39977,"name":"Istanbul","state":"İstanbul","country":"Türkiye","city":"İstanbul","translations":{"en":{"name":"Istanbul","city":"İstanbul","postal_code":null,"street":null,"note":null}},"country_code":"TR","state_code":"34","postal_code":null,"street":null,"note":null},{"id":39967,"name":"Sofia","state":"Sofia (stolitsa)","country":"Bulgaria","city":"Sofia","translations":{"en":{"name":"Sofia","city":"Sofia","postal_code":null,"street":null,"note":null}},"country_code":"BG","state_code":"22","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"Ready to Get Shit Done?
At bunq, we're reshaping how people experience banking globally. Our website is the digital front door, where millions of potential users first discover who we are, what we offer, and why they should trust us. As a Website Lead, your mission is to own the entire website experience from strategy through execution, making sure our digital presence converts visitors into loyal users and establishes bunq as the go-to fintech solution.
Your role is to build, optimize, and scale bunq.com into a high-performing, conversion-focused asset that tells our story compellingly and gets users to sign up or download our app.
Take Ownership
As a Website Lead, you'll own:
Develop and execute the website strategy, including technical SEO, conversion optimization, content roadmap, and mobile-first UX, driving measurable growth in sign-ups and app downloads.
Lead website performance and optimization, implementing A/B tests, analyzing conversion funnels, identifying bottlenecks, and continuously improving KPIs (speed, engagement, conversion rate).
Own the website tech stack and roadmap, ensuring the site scales, performs at speed, and is built with modern best practices (accessibility, mobile, core web vitals).
What You'll Work on Right Away
Conversion Funnel Audit: Conduct a deep-dive analysis of bunq.com's current user journey from landing to sign-up, identifying friction points and quick wins to improve conversion rate.
Mobile-First Optimization: Overhaul mobile UX and performance , implementing improvements that meaningfully impact sign-up conversion.
AI-Powered Content Strategy: Design and launch a content strategy leveraging AI for personalization, SEO optimization, and messaging that resonates with different user segments and markets.
Do You Have What It Takes?
Security audit expertise: Hands-on experience auditing cloud infrastructure (AWS/Azure/GCP), application security, or operational security in fintech/high-security environments.
AI governance basics: Familiarity with AI risk frameworks (NIST AI RMF), model risk management, or ML/AI system audits (emerging expertise is fine if you're ready to grow).
Technical understanding: You grasp encryption, APIs, cloud architecture, and data flows well enough to ask smart audit questions.
Risk prioritization: You design efficient audits, gather evidence, and present findings with impact—not just checklists.
Fluency in English (ideally multilingual for our multi-market operations).
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"professional","translations":{"en":{"description":"Ready to Get Shit Done?
At bunq, we're building a bank that lives in the cloud, handles billions of transactions, and now integrates AI into our operations—all while keeping our user's data and trust intact. To operate at this scale and speed without compromising security, we need an Internal Auditor focused on Data Security & AI to audit our security controls, validate our AI governance, and ensure every system we build is resilient and trustworthy.
As an Internal Auditor – Data Security & AI, your mission is to strengthen bunq's security and AI governance posture by auditing data protection controls, assessing AI model risks, identifying vulnerabilities before attackers do, and ensuring our security practices evolve as fast as our technology.
Take Ownership
As an Internal Auditor - Data Security & AI, you'll own:
Audit security controls across infrastructure, applications, and operations, assessing access controls, encryption, monitoring, incident response, and third-party security effectiveness.
Build an AI governance audit program that evaluates model development, bias testing, monitoring, transparency, and regulatory alignment (AI Act, NIS2).
Identify and prioritize security and AI risks, conducting vulnerability assessments, pen test reviews, and model audits to surface gaps before they're exploitable.
What You'll Work on Right Away
Security Control Assessment: Audit bunq's critical security infrastructure (cloud environment, API security, data encryption, access management) and validate the effectiveness of controls; deliver a risk-prioritized remediation roadmap.
AI Model Governance Program: Design and execute bunq's first AI audit program, evaluating model development practices, data quality controls, bias testing, monitoring, and transparency, identifying governance gaps and building a scalable AI audit framework.
Data Protection & Privacy Audit: Conduct a comprehensive audit of bunq's data handling practices across all systems, assessing compliance with GDPR, data minimization principles, and data retention policies.
Do You Have What It Takes?
Security audit expertise: Hands-on experience auditing cloud infrastructure (AWS/Azure/GCP), application security, or operational security in fintech/high-security environments.
AI governance basics: Familiarity with AI risk frameworks (NIST AI RMF), model risk management, or ML/AI system audits (emerging expertise is fine if you're ready to grow).
Technical understanding: You grasp encryption, APIs, cloud architecture, and data flows well enough to ask smart audit questions.
Risk prioritization: You design efficient audits, gather evidence, and present findings with impact—not just checklists.
Fluency in English (ideally multilingual for our multi-market operations).
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","sharing_image":null,"sharing_title":"Internal Auditor - Data Security & AI","sharing_description":"Ready to Get Shit Done?At bunq, we're building a bank that lives in the cloud, handles billions of transactions, and now integrates AI into our operations—all while keeping our user's data and trust i","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-10-05 14:44:47 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"Ready to Get Shit Done?At bunq, we're building a bank that lives in the cloud, handles billions of transactions, and now integrates AI into our operations—all while keeping our user's data and trust i","careers_url":"https://careers.bunq.com/o/internal-auditor-data-security-ai-1","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4415081,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4415082,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4415085,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6798955,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6798956,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6798957,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6798958,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6798959,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4415086,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4415090,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4415091,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4415092,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6798966,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6798967,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6798968,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6798969,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6798970,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6798971,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6798972,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4415093,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6798973,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6798974,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6798975,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6798976,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4415094,"position":14,"options":{},"required":true,"body":"How would you rate your practical proficiency with auditing cloud infrastructure (AWS/Azure/GCP), application security, or operational security controls?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with auditing cloud infrastructure (AWS/Azure/GCP), application security, or operational security controls?"}},"open_question_options":[{"id":6798977,"position":0,"body":"I've audited cloud environments, designed security control frameworks, and led security audit programs in high-security settings.","translations":{"en":{"body":"I've audited cloud environments, designed security control frameworks, and led security audit programs in high-security settings."}}},{"id":6798978,"position":1,"body":"I have hands-on experience auditing security controls in cloud or application environments; I can independently assess control effectiveness.","translations":{"en":{"body":"I have hands-on experience auditing security controls in cloud or application environments; I can independently assess control effectiveness."}}},{"id":6798979,"position":2,"body":"I have security audit experience or hands-on security experience; I'm ready to lead audits with guidance.","translations":{"en":{"body":"I have security audit experience or hands-on security experience; I'm ready to lead audits with guidance."}}},{"id":6798980,"position":3,"body":"Limited security audit experience; my background is primarily in compliance, IT operations, or other non-audit functions.","translations":{"en":{"body":"Limited security audit experience; my background is primarily in compliance, IT operations, or other non-audit functions."}}}]},{"id":4415095,"position":15,"options":{},"required":true,"body":"How familiar and practised are you with AI risk frameworks (e.g., NIST AI RMF), model risk management, or auditing AI/ML systems?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with AI risk frameworks (e.g., NIST AI RMF), model risk management, or auditing AI/ML systems?"}},"open_question_options":[{"id":6798981,"position":0,"body":"I've audited AI/ML systems, assessed model risk, or worked with AI governance frameworks in production environments.","translations":{"en":{"body":"I've audited AI/ML systems, assessed model risk, or worked with AI governance frameworks in production environments."}}},{"id":6798982,"position":1,"body":"No experience with AI governance or model risk; I'm learning about AI for the first time.","translations":{"en":{"body":"No experience with AI governance or model risk; I'm learning about AI for the first time."}}},{"id":6798983,"position":2,"body":"I have hands-on experience with AI risk management, model development, or emerging AI governance; I understand the domain well.","translations":{"en":{"body":"I have hands-on experience with AI risk management, model development, or emerging AI governance; I understand the domain well."}}},{"id":6798984,"position":3,"body":"I'm familiar with AI risk concepts and responsible AI principles; I'm ready to develop expertise in auditing AI systems.","translations":{"en":{"body":"I'm familiar with AI risk concepts and responsible AI principles; I'm ready to develop expertise in auditing AI systems."}}}]},{"id":4415096,"position":16,"options":{},"required":true,"body":"Are you comfortable diving into cloud architecture, encryption, APIs, and data flows to assess security control effectiveness - and conducting technical reviews at that depth?","kind":"single_choice","translations":{"en":{"body":"Are you comfortable diving into cloud architecture, encryption, APIs, and data flows to assess security control effectiveness - and conducting technical reviews at that depth?"}},"open_question_options":[{"id":6798986,"position":0,"body":"Yes - I have strong technical depth; I can read cloud configurations, understand architecture, and discuss encryption and data flows with engineers.","translations":{"en":{"body":"Yes - I have strong technical depth; I can read cloud configurations, understand architecture, and discuss encryption and data flows with engineers."}}},{"id":6798987,"position":1,"body":"Yes, with support - I'm comfortable at that technical level but may need occasional clarification on emerging technologies or architectures.","translations":{"en":{"body":"Yes, with support - I'm comfortable at that technical level but may need occasional clarification on emerging technologies or architectures."}}},{"id":6799006,"position":2,"body":"No- I prefer to work at a higher level and rely on technical teams to explain details.","translations":{"en":{"body":"No- I prefer to work at a higher level and rely on technical teams to explain details."}}}]},{"id":4415101,"position":17,"options":{},"required":true,"body":"How familiar and practised are you with evolving security and AI regulations (NIS2, AI Act, GDPR) and emerging security threats (supply chain attacks, model drift)?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with evolving security and AI regulations (NIS2, AI Act, GDPR) and emerging security threats (supply chain attacks, model drift)?"}},"open_question_options":[{"id":6799007,"position":0,"body":"I actively monitor regulatory changes and emerging threats; I can translate them into audit scope and risk prioritization.","translations":{"en":{"body":"I actively monitor regulatory changes and emerging threats; I can translate them into audit scope and risk prioritization."}}},{"id":6799008,"position":1,"body":"I stay current with major regulatory and threat developments; I can identify their impact on security and AI governance.","translations":{"en":{"body":"I stay current with major regulatory and threat developments; I can identify their impact on security and AI governance."}}},{"id":6799009,"position":2,"body":"This is an area I'd like to develop as part of the role and professional growth.","translations":{"en":{"body":"This is an area I'd like to develop as part of the role and professional growth."}}}]},{"id":4415097,"position":18,"options":{},"required":true,"body":" Please indicate your proficiency in English (speaking, reading, writing):","kind":"single_choice","translations":{"en":{"body":" Please indicate your proficiency in English (speaking, reading, writing):"}},"open_question_options":[{"id":6798988,"position":0,"body":"No proficiency - I do not speak or understand the language.","translations":{"en":{"body":"No proficiency - I do not speak or understand the language."}}},{"id":6798989,"position":1,"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)","translations":{"en":{"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)"}}},{"id":6798990,"position":2,"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)","translations":{"en":{"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)"}}},{"id":6798991,"position":3,"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)","translations":{"en":{"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)"}}},{"id":6798992,"position":4,"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)","translations":{"en":{"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)"}}}]},{"id":4415098,"position":19,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6798993,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6798994,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6798995,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6798996,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6798997,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6798998,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6798999,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6799000,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6799001,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Internal Auditor - Data Security & AI","tags":["E4","Enablers"],"options_phone":"required","sharing_title":"Internal Auditor - Data Security & AI","experience_code":"experienced","updated_at":"2026-10-06 07:45:04 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"Ready to Get Shit Done?
At bunq, we're building a bank that lives in the cloud, handles billions of transactions, and now integrates AI into our operations—all while keeping our user's data and trust intact. To operate at this scale and speed without compromising security, we need an Internal Auditor focused on Data Security & AI to audit our security controls, validate our AI governance, and ensure every system we build is resilient and trustworthy.
As an Internal Auditor – Data Security & AI, your mission is to strengthen bunq's security and AI governance posture by auditing data protection controls, assessing AI model risks, identifying vulnerabilities before attackers do, and ensuring our security practices evolve as fast as our technology.
Take Ownership
As an Internal Auditor - Data Security & AI, you'll own:
Audit security controls across infrastructure, applications, and operations, assessing access controls, encryption, monitoring, incident response, and third-party security effectiveness.
Build an AI governance audit program that evaluates model development, bias testing, monitoring, transparency, and regulatory alignment (AI Act, NIS2).
Identify and prioritize security and AI risks, conducting vulnerability assessments, pen test reviews, and model audits to surface gaps before they're exploitable.
What You'll Work on Right Away
Security Control Assessment: Audit bunq's critical security infrastructure (cloud environment, API security, data encryption, access management) and validate the effectiveness of controls; deliver a risk-prioritized remediation roadmap.
AI Model Governance Program: Design and execute bunq's first AI audit program, evaluating model development practices, data quality controls, bias testing, monitoring, and transparency, identifying governance gaps and building a scalable AI audit framework.
Data Protection & Privacy Audit: Conduct a comprehensive audit of bunq's data handling practices across all systems, assessing compliance with GDPR, data minimization principles, and data retention policies.
Do You Have What It Takes?
Regulatory audit expertise: Proven experience auditing AML/KYC, data protection (GDPR/similar), or market conduct in financial services/fintech.
Audit methodology: Risk-based audit planning, workpaper development, sampling techniques, and presenting findings to executives and regulators.
Regulatory knowledge: You understand banking regulators, interpret guidance, and can navigate regulatory inquiries or examinations.
Communication: Translate complex regulations into clear actions for business teams; credible voice with regulators and leadership.
Fluency in English (ideally multilingual for our multi-market operations).
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"professional","translations":{"en":{"description":"Ready to Get Shit Done?
At bunq, we're not just building a banking app, we are reshaping how people experience financial freedom globally. To sustain that mission while protecting our users and our business, we need an Internal Auditor focused on Regulatory Compliance to ensure we meet every regulatory requirement, manage compliance risks, and keep our operations audit-ready at all times.
As an Internal Auditor - Regulatory Compliance, your mission is to safeguard bunq's regulatory standing by identifying and mitigating compliance gaps, ensuring adherence to evolving regulations across all markets we operate in, and building the audit infrastructure that keeps our business resilient.
Take Ownership
As an Internal Auditor - Regulatory Compliance, you will own:
Conduct compliance audits across all business lines (AML, KYC, data protection, market conduct) and identify gaps with concrete remediation recommendations.
Build and execute the audit roadmap, prioritizing high-risk regulatory domains and ensuring systematic coverage across our markets.
Drive remediation tracking with business teams, ensuring findings are addressed and root causes fixed, not just symptoms.
What You'll Work on Right Away
Compliance Audit Program: Design and execute the first multi-domain compliance audit program, covering AML/KYC, data protection, market conduct, and operational risk, delivering findings and a forward remediation roadmap.
High-Risk Compliance Assessment: Conduct a deep-dive audit into bunq's highest-risk regulatory areas (likely payment services directives, data governance, or market-specific regulations depending on your markets), identifying systemic gaps and building a remediation plan.
Regulatory Change Impact Assessment: Analyze recently enacted or upcoming regulations across our markets and assess operational readiness, working with stakeholders to ensure bunq remains compliant before enforcement deadlines.
Do You Have What It Takes?
Regulatory audit expertise: Proven experience auditing AML/KYC, data protection (GDPR/similar), or market conduct in financial services/fintech.
Audit methodology: Risk-based audit planning, workpaper development, sampling techniques, and presenting findings to executives and regulators.
Regulatory knowledge: You understand banking regulators, interpret guidance, and can navigate regulatory inquiries or examinations.
Communication: Translate complex regulations into clear actions for business teams; credible voice with regulators and leadership.
Fluency in English (ideally multilingual for our multi-market operations).
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","sharing_image":null,"sharing_title":"Internal Auditor - Regulatory Compliance","sharing_description":"Ready to Get Shit Done? At bunq, we're not just building a banking app, we are reshaping how people experience financial freedom globally. To sustain that mission while protecting our users and our bu","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-10-05 13:57:15 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"Ready to Get Shit Done? At bunq, we're not just building a banking app, we are reshaping how people experience financial freedom globally. To sustain that mission while protecting our users and our bu","careers_url":"https://careers.bunq.com/o/internal-auditor-regulatory-compliance-3","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4414914,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4414915,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4414918,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6798642,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6798643,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6798644,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6798645,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6798646,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4414919,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4414923,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4414924,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4414925,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6798653,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6798654,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6798655,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6798656,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6798657,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6798658,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6798659,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4414926,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6798660,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6798661,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6798662,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6798663,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4414927,"position":14,"options":{},"required":true,"body":"How would you rate your practical proficiency with risk-based audit planning, workpaper development, and audit sampling?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with risk-based audit planning, workpaper development, and audit sampling?"}},"open_question_options":[{"id":6798664,"position":0,"body":"I've designed and led audit programs, mentored junior auditors, and presented findings to regulators and C-suite stakeholders.","translations":{"en":{"body":"I've designed and led audit programs, mentored junior auditors, and presented findings to regulators and C-suite stakeholders."}}},{"id":6798665,"position":1,"body":"I have hands-on experience with audit planning, workpapers, and sampling; I can independently execute audits.","translations":{"en":{"body":"I have hands-on experience with audit planning, workpapers, and sampling; I can independently execute audits."}}},{"id":6798666,"position":2,"body":"I have audit experience or formal audit training; I can execute audits with guidance.","translations":{"en":{"body":"I have audit experience or formal audit training; I can execute audits with guidance."}}},{"id":6798667,"position":3,"body":"Limited or no audit experience; I learn best on the job or through certification courses.","translations":{"en":{"body":"Limited or no audit experience; I learn best on the job or through certification courses."}}}]},{"id":4414928,"position":15,"options":{},"required":true,"body":"How familiar and practised are you with auditing AML/KYC, data protection (GDPR or equivalent), or market conduct regulations?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with auditing AML/KYC, data protection (GDPR or equivalent), or market conduct regulations?"}},"open_question_options":[{"id":6798668,"position":0,"body":"I've conducted multiple audits in these areas and understand how they apply across different markets.","translations":{"en":{"body":"I've conducted multiple audits in these areas and understand how they apply across different markets."}}},{"id":6798669,"position":1,"body":"I have hands-on audit or compliance experience in at least one of these domains.","translations":{"en":{"body":"I have hands-on audit or compliance experience in at least one of these domains."}}},{"id":6798670,"position":2,"body":"I understand these regulations from a compliance or policy role; I'm ready to lead audits with some ramp-up.","translations":{"en":{"body":"I understand these regulations from a compliance or policy role; I'm ready to lead audits with some ramp-up."}}},{"id":6798671,"position":3,"body":"I don't have hands-on experience in these regulatory domains; my background is in different areas (e.g., IT audit, operational audit).","translations":{"en":{"body":"I don't have hands-on experience in these regulatory domains; my background is in different areas (e.g., IT audit, operational audit)."}}}]},{"id":4414929,"position":16,"options":{},"required":true,"body":"How familiar and practised are you with responding to regulatory inquiries, examinations, or regulatory change assessments?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with responding to regulatory inquiries, examinations, or regulatory change assessments?"}},"open_question_options":[{"id":6798673,"position":0,"body":"I've prepared responses to regulator inquiries or managed regulatory examination processes.","translations":{"en":{"body":"I've prepared responses to regulator inquiries or managed regulatory examination processes."}}},{"id":6798674,"position":1,"body":"This is an area I'm ready to develop in the role.","translations":{"en":{"body":"This is an area I'm ready to develop in the role."}}},{"id":6798695,"position":2,"body":"I've worked with regulatory teams during examinations or contributed to regulatory change assessments.","translations":{"en":{"body":"I've worked with regulatory teams during examinations or contributed to regulatory change assessments."}}},{"id":6798696,"position":3,"body":"I understand the landscape but haven't directly managed a regulatory examination or inquiry yet.","translations":{"en":{"body":"I understand the landscape but haven't directly managed a regulatory examination or inquiry yet."}}}]},{"id":4414930,"position":17,"options":{},"required":true,"body":"Please indicate your proficiency in English (speaking, reading, writing):","kind":"single_choice","translations":{"en":{"body":"Please indicate your proficiency in English (speaking, reading, writing):"}},"open_question_options":[{"id":6798675,"position":0,"body":"No proficiency - I do not speak or understand the language.","translations":{"en":{"body":"No proficiency - I do not speak or understand the language."}}},{"id":6798676,"position":1,"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)","translations":{"en":{"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)"}}},{"id":6798677,"position":2,"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)","translations":{"en":{"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)"}}},{"id":6798678,"position":3,"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)","translations":{"en":{"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)"}}},{"id":6798679,"position":4,"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)","translations":{"en":{"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)"}}}]},{"id":4414931,"position":18,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6798680,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6798681,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6798682,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6798683,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6798684,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6798685,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6798686,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6798687,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6798688,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Internal Auditor - Regulatory Compliance","tags":["E4","Enablers"],"options_phone":"required","sharing_title":"Internal Auditor - Regulatory Compliance","experience_code":"experienced","updated_at":"2026-10-06 07:32:27 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"Ready to Get Shit Done?
At bunq, we're not just building a banking app, we are reshaping how people experience financial freedom globally. To sustain that mission while protecting our users and our business, we need an Internal Auditor focused on Regulatory Compliance to ensure we meet every regulatory requirement, manage compliance risks, and keep our operations audit-ready at all times.
As an Internal Auditor - Regulatory Compliance, your mission is to safeguard bunq's regulatory standing by identifying and mitigating compliance gaps, ensuring adherence to evolving regulations across all markets we operate in, and building the audit infrastructure that keeps our business resilient.
Take Ownership
As an Internal Auditor - Regulatory Compliance, you will own:
Conduct compliance audits across all business lines (AML, KYC, data protection, market conduct) and identify gaps with concrete remediation recommendations.
Build and execute the audit roadmap, prioritizing high-risk regulatory domains and ensuring systematic coverage across our markets.
Drive remediation tracking with business teams, ensuring findings are addressed and root causes fixed, not just symptoms.
What You'll Work on Right Away
Compliance Audit Program: Design and execute the first multi-domain compliance audit program, covering AML/KYC, data protection, market conduct, and operational risk, delivering findings and a forward remediation roadmap.
High-Risk Compliance Assessment: Conduct a deep-dive audit into bunq's highest-risk regulatory areas (likely payment services directives, data governance, or market-specific regulations depending on your markets), identifying systemic gaps and building a remediation plan.
Regulatory Change Impact Assessment: Analyze recently enacted or upcoming regulations across our markets and assess operational readiness, working with stakeholders to ensure bunq remains compliant before enforcement deadlines.
Proficiency in Swift, Objective-C, and SwiftUI to build intuitive, high-performance interfaces.
Experience in designing scalable and secure network layers using REST APIs & authentication.
Familiarity with CI/CD pipelines and automated testing for implementing continuous testing strategies.
Expertise in state management and UI frameworks to create fluid, responsive applications using UIKit or SwiftUI.
Fluency in English to effectively communicate in a global team and ensure collaboration and clarity across all project stages.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a (Senior) iOS Developer, you’ll be instrumental in crafting and maintaining cutting-edge mobile applications that elevate our users' banking journeys. Collaborate with our dynamic team to deliver a seamless, innovative, and user-friendly experience on the iOS platform.
Take Ownership
Develop and maintain scalable iOS architecture, ensuring efficiency and a seamless user experience using Swift and iOS SDK.
Integrate and optimize REST APIs, managing authentication, error handling, and data flow for smooth performance.
Enhance CI/CD and testing automation, maintaining fast release cycles and ensuring robust app quality.
Develop new features and fix bugs proactively, keeping performance sharp and delivering a seamless experience for our user.
Proficiency in Swift, Objective-C, and SwiftUI to build intuitive, high-performance interfaces.
Experience in designing scalable and secure network layers using REST APIs & authentication.
Familiarity with CI/CD pipelines and automated testing for implementing continuous testing strategies.
Expertise in state management and UI frameworks to create fluid, responsive applications using UIKit or SwiftUI.
Fluency in English to effectively communicate in a global team and ensure collaboration and clarity across all project stages.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
","sharing_image":null,"sharing_title":"iOS Developer","sharing_description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a (Senior) iOS Developer, you’ll be instrumental in crafting and maintainin","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-10-05 08:25:23 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a (Senior) iOS Developer, you’ll be instrumental in crafting and maintainin","careers_url":"https://careers.bunq.com/o/ios-developer-4","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4413534,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4413535,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4413538,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6796138,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6796139,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6796140,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6796141,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6796142,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4413539,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4413543,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4413544,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4413545,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6796149,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6796150,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6796151,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6796152,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6796153,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6796154,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6796155,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4413546,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6796156,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6796157,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6796158,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6796159,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4413547,"position":14,"options":{},"required":true,"body":"How would you rate your practical proficiency with Swift code for iOS apps?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with Swift code for iOS apps?"}},"open_question_options":[{"id":6796160,"position":0,"body":"No experience - I haven’t used it in a work setting.","translations":{"en":{"body":"No experience - I haven’t used it in a work setting."}}},{"id":6796161,"position":1,"body":"Basic - I can perform simple tasks with templates or guidance.","translations":{"en":{"body":"Basic - I can perform simple tasks with templates or guidance."}}},{"id":6796162,"position":2,"body":"Intermediate - I work independently on common tasks and solve moderate problems.","translations":{"en":{"body":"Intermediate - I work independently on common tasks and solve moderate problems."}}},{"id":6796163,"position":3,"body":"Advanced - I design solutions, optimise performance, and mentor others.","translations":{"en":{"body":"Advanced - I design solutions, optimise performance, and mentor others."}}}]},{"id":4413554,"position":15,"options":{},"required":true,"body":"Can you read Objective-C implementations and translate them into Swift using modern best practices?","kind":"boolean","translations":{"en":{"body":"Can you read Objective-C implementations and translate them into Swift using modern best practices?"}},"open_question_options":[]},{"id":4413548,"position":16,"options":{},"required":true,"body":"How familiar and practiced are you with iOS development in a CI pipeline?","kind":"single_choice","translations":{"en":{"body":"How familiar and practiced are you with iOS development in a CI pipeline?"}},"open_question_options":[{"id":6796164,"position":0,"body":"Not familiar - I am enthusiastic to start learning about it.","translations":{"en":{"body":"Not familiar - I am enthusiastic to start learning about it."}}},{"id":6796165,"position":1,"body":"Theoretical - I know the basics but have little hands-on experience.","translations":{"en":{"body":"Theoretical - I know the basics but have little hands-on experience."}}},{"id":6796166,"position":2,"body":"Applied - I have applied this knowledge in projects or operations.","translations":{"en":{"body":"Applied - I have applied this knowledge in projects or operations."}}},{"id":6796167,"position":3,"body":"Advanced - I have led implementations, designed processes, taught others.","translations":{"en":{"body":"Advanced - I have led implementations, designed processes, taught others."}}},{"id":6796168,"position":4,"body":"Subject-matter expert - I am the go-to-person for complex issues.","translations":{"en":{"body":"Subject-matter expert - I am the go-to-person for complex issues."}}}]},{"id":4413556,"position":17,"options":{},"required":true,"body":"Can you assess legacy UI components and reconstruct them following modern SwiftUI development standards?","kind":"boolean","translations":{"en":{"body":"Can you assess legacy UI components and reconstruct them following modern SwiftUI development standards?"}},"open_question_options":[]},{"id":4413551,"position":18,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6796176,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6796177,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6796178,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6796179,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6796180,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6796181,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6796182,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6796183,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6796184,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"iOS Developer","tags":[],"options_phone":"required","sharing_title":"iOS Developer","experience_code":"experienced","updated_at":"2026-10-23 14:25:39 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a (Senior) iOS Developer, you’ll be instrumental in crafting and maintaining cutting-edge mobile applications that elevate our users' banking journeys. Collaborate with our dynamic team to deliver a seamless, innovative, and user-friendly experience on the iOS platform.
Take Ownership
Develop and maintain scalable iOS architecture, ensuring efficiency and a seamless user experience using Swift and iOS SDK.
Integrate and optimize REST APIs, managing authentication, error handling, and data flow for smooth performance.
Enhance CI/CD and testing automation, maintaining fast release cycles and ensuring robust app quality.
Develop new features and fix bugs proactively, keeping performance sharp and delivering a seamless experience for our user.
You know how to investigate a case from every angle and use data and evidence to reach a fair, well-reasoned decision.
You have a sharp eye for detail. You follow process steps carefully, pick the right reason code, and flag unclear cases instead of guessing.
You can explain complex or disappointing outcomes in clear, warm and accurate writing.
You use AI tools in your daily work, for example to summarize feedback data and suggest root causes rather than doing it by hand.
You can see things from user’s point of view and care about giving them a fast, transparent outcome.
We'd love it if you have experience with card disputes, chargebacks or payment operations. Knowing the Mastercard rules is a plus.
You're an excellent communicator and speak English fluently.
You speak Dutch well enough to pass the Wft Consumptief Krediet exam, which is offered only in Dutch. bunq pays for it, and we’ll support you in getting certified!
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
","options_title":"off","locations_question":"What is your preferred work location? (pick one)","education_code":"bachelor_degree","translations":{"en":{"description":"As a Cards Experience Guide, you'll be the person who gives our users peace of mind every time they pay with their bunq card. Whether they need a refund, have a question about a transaction or want to dispute a charge, you'll make sure they get a fast, fair outcome they can count on.
👉 You'll review and issue chargebacks and refunds, handling every case with accuracy and care. Just as important, you'll keep our users informed from start to finish: what's happening, what comes next and if they need to do anything. That way they always feel confident and in control.
Up for this?
Kick off your application by taking our assessment and find out if bunq is your perfect match! 🍭
Take ownership
As our Cards Experience Guide, you'll make the decision on tricky disputes such as incorrect deliveries, ATM issues and partial merchant refunds. Every decision has a real financial impact for our users and for bunq.
Resolve chargebacks end-to-end: Investigate each case using transaction data, account history and merchant evidence. Reach a correct, well-reasoned decision within card scheme deadlines.
Keep users informed: Send clear, honest and caring updates throughout their case. When we can't approve a dispute, explain why in plain language so they understand it the first time.
Work smarter with AI: Use AI tools to research cases, spot patterns in disputes and feedback, and share insights that help the team fix root causes.
You know how to investigate a case from every angle and use data and evidence to reach a fair, well-reasoned decision.
You have a sharp eye for detail. You follow process steps carefully, pick the right reason code, and flag unclear cases instead of guessing.
You can explain complex or disappointing outcomes in clear, warm and accurate writing.
You use AI tools in your daily work, for example to summarize feedback data and suggest root causes rather than doing it by hand.
You can see things from user’s point of view and care about giving them a fast, transparent outcome.
We'd love it if you have experience with card disputes, chargebacks or payment operations. Knowing the Mastercard rules is a plus.
You're an excellent communicator and speak English fluently.
You speak Dutch well enough to pass the Wft Consumptief Krediet exam, which is offered only in Dutch. bunq pays for it, and we’ll support you in getting certified!
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
","sharing_image":null,"sharing_title":"Cards Experience Guide","sharing_description":"As a Cards Experience Guide, you'll be the person who gives our users peace of mind every time they pay with their bunq card. Whether they need a refund, have a question about a transaction or want to","locations_question":"What is your preferred work location? (pick one)"}},"options_photo":"off","employment_type_code":"fulltime_fixed_term","postal_code":null,"published_at":"2026-10-19 07:26:41 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"As a Cards Experience Guide, you'll be the person who gives our users peace of mind every time they pay with their bunq card. Whether they need a refund, have a question about a transaction or want to","careers_url":"https://careers.bunq.com/o/cards-experience-guide-2","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4411428,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4411429,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4411432,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6792776,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6792777,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6792778,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6792779,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6792780,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4411433,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time. For this role, occasional early shifts and late shifts might apply.
\n- 06:00-15:00
\n- 09:00-18:00
\n- 15:00-00:00
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time. For this role, occasional early shifts and late shifts might apply.
\n- 06:00-15:00
\n- 09:00-18:00
\n- 15:00-00:00
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4411462,"position":11,"options":{},"required":true,"body":"The salary range for this position is fixed at €3,937 gross per month. Would this align with your expectations? ","kind":"boolean","translations":{"en":{"body":"The salary range for this position is fixed at €3,937 gross per month. Would this align with your expectations? "}},"open_question_options":[]},{"id":4411437,"position":12,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4411438,"position":13,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
"}},"open_question_options":[]},{"id":4411440,"position":14,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6792794,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6792795,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6792796,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6792797,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4411442,"position":15,"options":{},"required":true,"body":"How familiar and practised are you with Payment Operations, Card Operations, Refund requests? ","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with Payment Operations, Card Operations, Refund requests? "}},"open_question_options":[{"id":6792802,"position":0,"body":"Not familiar - I am enthusiastic to start learning about it.","translations":{"en":{"body":"Not familiar - I am enthusiastic to start learning about it."}}},{"id":6792803,"position":1,"body":"Theoretical - I know the basics but have little hands-on experience.","translations":{"en":{"body":"Theoretical - I know the basics but have little hands-on experience."}}},{"id":6792804,"position":2,"body":"Applied - I have applied this knowledge in projects or operations.","translations":{"en":{"body":"Applied - I have applied this knowledge in projects or operations."}}},{"id":6792805,"position":3,"body":"Advanced - I have led implementations, designed processes, taught others.","translations":{"en":{"body":"Advanced - I have led implementations, designed processes, taught others."}}},{"id":6792806,"position":4,"body":"Subject-matter expert - I am the go-to-person for complex issues.","translations":{"en":{"body":"Subject-matter expert - I am the go-to-person for complex issues."}}}]},{"id":4411481,"position":16,"options":{},"required":true,"body":"For this role, you need to speak Dutch well enough to pass the Wft Consumptief Krediet exam, which is offered only in Dutch. bunq pays for it, and we’ll support you in getting certified.","kind":"single_choice","translations":{"en":{"body":"For this role, you need to speak Dutch well enough to pass the Wft Consumptief Krediet exam, which is offered only in Dutch. bunq pays for it, and we’ll support you in getting certified."}},"open_question_options":[{"id":6792867,"position":0,"body":"I can speak well enough to pass the test","translations":{"en":{"body":"I can speak well enough to pass the test"}}},{"id":6792868,"position":1,"body":"I can't speak Dutch at all","translations":{"en":{"body":"I can't speak Dutch at all"}}}]},{"id":4411445,"position":17,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6792814,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6792815,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6792816,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6792817,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6792818,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6792819,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6792820,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6792821,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6792822,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Cards Experience Guide","tags":["E2","Operations","Promise Keeper"],"options_phone":"required","sharing_title":"Cards Experience Guide","experience_code":"entry_level","updated_at":"2026-10-23 13:57:33 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"As a Cards Experience Guide, you'll be the person who gives our users peace of mind every time they pay with their bunq card. Whether they need a refund, have a question about a transaction or want to dispute a charge, you'll make sure they get a fast, fair outcome they can count on.
👉 You'll review and issue chargebacks and refunds, handling every case with accuracy and care. Just as important, you'll keep our users informed from start to finish: what's happening, what comes next and if they need to do anything. That way they always feel confident and in control.
Up for this?
Kick off your application by taking our assessment and find out if bunq is your perfect match! 🍭
Take ownership
As our Cards Experience Guide, you'll make the decision on tricky disputes such as incorrect deliveries, ATM issues and partial merchant refunds. Every decision has a real financial impact for our users and for bunq.
Resolve chargebacks end-to-end: Investigate each case using transaction data, account history and merchant evidence. Reach a correct, well-reasoned decision within card scheme deadlines.
Keep users informed: Send clear, honest and caring updates throughout their case. When we can't approve a dispute, explain why in plain language so they understand it the first time.
Work smarter with AI: Use AI tools to research cases, spot patterns in disputes and feedback, and share insights that help the team fix root causes.
Proven experience building and scaling data-driven People systems across hiring, onboarding, performance, development and retention.
A track record of identifying the most important bottlenecks across the employee lifecycle and delivering practical improvements with measurable results.
Strong commercial judgment, including experience owning People budgets, developing compensation and benefits structures, and setting salary benchmarks across multiple markets.
The ability to connect People priorities and investments directly to company goals, operational needs and business outcomes.
Experience attracting, assessing and retaining exceptional talent in fast-paced, high-performance environments.
A practical approach to culture, translating company values into clear expectations, leadership behaviours and everyday ways of working.
Hands-on experience supporting international expansion, including employment structures, contracts, compensation, benefits and local compliance.
Confidence working with senior leaders, using data to challenge decisions and address performance or organisational issues.
Experience using technology, AI and automation to simplify processes, improve decision-making and enable the People function to scale efficiently.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
*For UK candidates: you will be expected to spend the first 3 weeks of onboarding in Amsterdam. After that, frequent travel to Amsterdam will be required, around one week per month and potentially more. We are currently setting up a UK office, so working remotely is likely a temporary arrangement. We will share more details as soon as they are available.
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"At bunq, People is a core business function. We use data, technology and automation to help our people perform at their best and enable bunq to scale internationally.
As VP/ Head of People, you will turn bunq’s mission and business priorities into a clear global People strategy. You’ll take ownership of hiring, performance, development and retention, ensuring every initiative solves a real business problem and delivers measurable results.
This is a hands-on leadership role for someone who combines strong commercial judgment with genuine People expertise. You’ll identify bottlenecks, improve systems and work closely with leaders to build high-performing teams and an environment where people can grow and succeed.
Understand bunq’s mission, vision and business priorities.
Translate them into a clear, outcome-driven People strategy.
Build scalable systems that help employees perform, develop and succeed.
Hire and retain the right people in roles where they can make the greatest impact.
Provide employees with the tools, training and feedback they need to perform at their best.
Help leaders set clear expectations, develop their teams and address underperformance.
Strengthen a culture built on connection, ownership and high performance.
Continuously improve People initiatives using data, feedback and measurable outcomes.
Proven experience building and scaling data-driven People systems across hiring, onboarding, performance, development and retention.
A track record of identifying the most important bottlenecks across the employee lifecycle and delivering practical improvements with measurable results.
Strong commercial judgment, including experience owning People budgets, developing compensation and benefits structures, and setting salary benchmarks across multiple markets.
The ability to connect People priorities and investments directly to company goals, operational needs and business outcomes.
Experience attracting, assessing and retaining exceptional talent in fast-paced, high-performance environments.
A practical approach to culture, translating company values into clear expectations, leadership behaviours and everyday ways of working.
Hands-on experience supporting international expansion, including employment structures, contracts, compensation, benefits and local compliance.
Confidence working with senior leaders, using data to challenge decisions and address performance or organisational issues.
Experience using technology, AI and automation to simplify processes, improve decision-making and enable the People function to scale efficiently.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
*For UK candidates: you will be expected to spend the first 3 weeks of onboarding in Amsterdam. After that, frequent travel to Amsterdam will be required, around one week per month and potentially more. We are currently setting up a UK office, so working remotely is likely a temporary arrangement. We will share more details as soon as they are available.
","sharing_image":null,"sharing_title":"Head of People","sharing_description":"At bunq, People is a core business function. We use data, technology and automation to help our people perform at their best and enable bunq to scale internationally. As VP/ Head of People, you will t","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-09-30 08:35:08 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"At bunq, People is a core business function. We use data, technology and automation to help our people perform at their best and enable bunq to scale internationally. As VP/ Head of People, you will t","careers_url":"https://careers.bunq.com/o/head-of-people-8","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4404128,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4404129,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: We are able to sponsor visa.
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇬🇧 UK: You must have the legal right to work in the UK without needing a company-sponsored visa.
\n
For this role, we are sponsoring visas at the moment.
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: We are able to sponsor visa.
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇬🇧 UK: You must have the legal right to work in the UK without needing a company-sponsored visa.
\n
For this role, we are sponsoring visas at the moment.
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4404132,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6781119,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6781120,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6781121,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6781122,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6781123,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4404133,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇬🇧 UK: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇬🇧 UK: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4404137,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4404138,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4404139,"position":12,"options":{},"required":true,"body":"How do you usually approach leading people, teams, and outcomes?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach leading people, teams, and outcomes?"}},"open_question_options":[{"id":6781130,"position":0,"body":"I haven’t formally led a team yet, but I contribute to group efforts","translations":{"en":{"body":"I haven’t formally led a team yet, but I contribute to group efforts"}}},{"id":6781131,"position":1,"body":"I guide a small team day-to-day, delegate tasks, and help remove blockers","translations":{"en":{"body":"I guide a small team day-to-day, delegate tasks, and help remove blockers"}}},{"id":6781132,"position":2,"body":"I take ownership of team outcomes, set goals, and coach people to grow","translations":{"en":{"body":"I take ownership of team outcomes, set goals, and coach people to grow"}}},{"id":6781133,"position":3,"body":"I manage a broad function of multiple departments, set priorities, and shape team structures","translations":{"en":{"body":"I manage a broad function of multiple departments, set priorities, and shape team structures"}}},{"id":6781134,"position":4,"body":"I drive outcomes across departments, set direction, and keep leadership practices consistent at scale","translations":{"en":{"body":"I drive outcomes across departments, set direction, and keep leadership practices consistent at scale"}}},{"id":6781135,"position":5,"body":"I manage a broad function of multiple departments, set priorities, and shape team structures","translations":{"en":{"body":"I manage a broad function of multiple departments, set priorities, and shape team structures"}}}]},{"id":4404140,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6781136,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6781137,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6781138,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6781139,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4404141,"position":14,"options":{},"required":true,"body":"How would you rate your practical proficiency with building and scaling data-driven People systems for hiring, performance, and retention?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with building and scaling data-driven People systems for hiring, performance, and retention?"}},"open_question_options":[{"id":6781140,"position":0,"body":"No experience - I haven’t used it in a work setting.","translations":{"en":{"body":"No experience - I haven’t used it in a work setting."}}},{"id":6781141,"position":1,"body":"I can perform simple tasks with templates or guidance.","translations":{"en":{"body":"I can perform simple tasks with templates or guidance."}}},{"id":6781142,"position":2,"body":"I work independently on common tasks and solve moderate problems.","translations":{"en":{"body":"I work independently on common tasks and solve moderate problems."}}},{"id":6781143,"position":3,"body":"I design solutions, optimize performance, and mentor others.","translations":{"en":{"body":"I design solutions, optimize performance, and mentor others."}}}]},{"id":4404142,"position":15,"options":{},"required":true,"body":"Which option best describes how you have used business results to shape People decisions?","kind":"single_choice","translations":{"en":{"body":"Which option best describes how you have used business results to shape People decisions?"}},"open_question_options":[{"id":6781144,"position":0,"body":"I have not yet worked with business metrics when making People decisions.","translations":{"en":{"body":"I have not yet worked with business metrics when making People decisions."}}},{"id":6781145,"position":1,"body":"I have used People data, but have limited experience connecting it to wider business results.","translations":{"en":{"body":"I have used People data, but have limited experience connecting it to wider business results."}}},{"id":6781146,"position":2,"body":"I have used business metrics to prioritise and improve People initiatives.","translations":{"en":{"body":"I have used business metrics to prioritise and improve People initiatives."}}},{"id":6781147,"position":3,"body":"I have owned People initiatives with clear targets and measurable business or financial results.","translations":{"en":{"body":"I have owned People initiatives with clear targets and measurable business or financial results."}}},{"id":6781148,"position":4,"body":"I have shaped the wider People strategy around business priorities, investment and measurable returns.","translations":{"en":{"body":"I have shaped the wider People strategy around business priorities, investment and measurable returns."}}}]},{"id":4404143,"position":16,"options":{},"required":true,"body":"Which option best describes how you have used business results to shape People decisions?","kind":"single_choice","translations":{"en":{"body":"Which option best describes how you have used business results to shape People decisions?"}},"open_question_options":[{"id":6781149,"position":0,"body":"I have not yet worked with business metrics when making People decisions","translations":{"en":{"body":"I have not yet worked with business metrics when making People decisions"}}},{"id":6781150,"position":1,"body":"I have used People data, but have limited experience connecting it to wider business results","translations":{"en":{"body":"I have used People data, but have limited experience connecting it to wider business results"}}},{"id":6781372,"position":2,"body":"I have used business metrics to prioritize and improve People initiatives","translations":{"en":{"body":"I have used business metrics to prioritize and improve People initiatives"}}},{"id":6781373,"position":3,"body":"I have owned People initiatives with clear targets and measurable business or financial results","translations":{"en":{"body":"I have owned People initiatives with clear targets and measurable business or financial results"}}},{"id":6781374,"position":4,"body":"I have shaped the wider People strategy around business priorities, investment and measurable returns","translations":{"en":{"body":"I have shaped the wider People strategy around business priorities, investment and measurable returns"}}}]},{"id":4404145,"position":17,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6781156,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6781157,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6781158,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6781159,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6781160,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6781161,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6781162,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6781163,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6781164,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Head of People","tags":[],"options_phone":"required","sharing_title":"Head of People","experience_code":"experienced","updated_at":"2026-10-23 09:40:04 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null},{"id":39967,"name":"Sofia","state":"Sofia (stolitsa)","country":"Bulgaria","city":"Sofia","translations":{"en":{"name":"Sofia","city":"Sofia","postal_code":null,"street":null,"note":null}},"country_code":"BG","state_code":"22","postal_code":null,"street":null,"note":null},{"id":39994,"name":"London","state":"England","country":"United Kingdom","city":"London","translations":{"en":{"name":"London","city":"London","postal_code":null,"street":null,"note":null}},"country_code":"GB","state_code":"ENG","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"At bunq, People is a core business function. We use data, technology and automation to help our people perform at their best and enable bunq to scale internationally.
As VP/ Head of People, you will turn bunq’s mission and business priorities into a clear global People strategy. You’ll take ownership of hiring, performance, development and retention, ensuring every initiative solves a real business problem and delivers measurable results.
This is a hands-on leadership role for someone who combines strong commercial judgment with genuine People expertise. You’ll identify bottlenecks, improve systems and work closely with leaders to build high-performing teams and an environment where people can grow and succeed.
Understand bunq’s mission, vision and business priorities.
Translate them into a clear, outcome-driven People strategy.
Build scalable systems that help employees perform, develop and succeed.
Hire and retain the right people in roles where they can make the greatest impact.
Provide employees with the tools, training and feedback they need to perform at their best.
Help leaders set clear expectations, develop their teams and address underperformance.
Strengthen a culture built on connection, ownership and high performance.
Continuously improve People initiatives using data, feedback and measurable outcomes.
You are a qualified lawyer with a Master's degree in Law and a strong background in financial services.
You've reviewed and negotiated a high volume of third-party contracts, vendor agreements, data processing agreements, tech partnerships, and you know what good looks like.
You're comfortable with the regulatory landscape: GDPR, PSD2, DORA, DNB/EBA, you don't need to look these up, you work with them every day.
You've used AI tools to make legal work faster and smarter, and you know how to build processes around them, not just use them.
You use good judgment to make the call yourself, you know when to push back on a contract and when to get the deal done.
You speak conversational Dutch (B1+ or higher), so you can navigate contracts, conversations, and context in both languages.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"professional","translations":{"en":{"description":"At bunq , we move fast, launching products, entering new markets, and onboarding partners across the globe. Behind every partnership that makes users’ banking experience better, there's a contract. We need a sharp, senior lawyer who owns that process end to end, and in doing so, gets a front-row seat to every corner of bunq's business, from product launches to market expansions.
Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match.
Take ownership
As our Medior Legal Counsel, you'll get exposure to all areas of legal at bunq, from product launches to regulatory changes to new market expansions. On top of that, you own the following:
Be the go-to person for every third-party contract at bunq, from payment processors to tech vendors, making sure we move fast without cutting corners.
Take our AI contract review tool (Luminance) to the next level, building smarter workflows that handle more, faster, with you setting the bar for what gets signed.
Give bunq's leadership a clear, real-time picture of our third-party risk, so decisions get made on facts, not gut feeling.
You are a qualified lawyer with a Master's degree in Law and a strong background in financial services.
You've reviewed and negotiated a high volume of third-party contracts, vendor agreements, data processing agreements, tech partnerships, and you know what good looks like.
You're comfortable with the regulatory landscape: GDPR, PSD2, DORA, DNB/EBA, you don't need to look these up, you work with them every day.
You've used AI tools to make legal work faster and smarter, and you know how to build processes around them, not just use them.
You use good judgment to make the call yourself, you know when to push back on a contract and when to get the deal done.
You speak conversational Dutch (B1+ or higher), so you can navigate contracts, conversations, and context in both languages.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","sharing_image":null,"sharing_title":"(Senior) Legal Counsel","sharing_description":"At bunq , we move fast, launching products, entering new markets, and onboarding partners across the globe. Behind every partnership that makes users’ banking experience better, there's a contract. We","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-09-25 15:46:07 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"At bunq , we move fast, launching products, entering new markets, and onboarding partners across the globe. Behind every partnership that makes users’ banking experience better, there's a contract. We","careers_url":"https://careers.bunq.com/o/senior-legal-counsel-3","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4396462,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4396463,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4396466,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6769428,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6769429,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6769430,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6769431,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6769432,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4396467,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4396471,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4396472,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4396473,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6769439,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6769440,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6769441,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6769442,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6769443,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6769444,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6769445,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4396474,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6769446,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6769447,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6769448,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6769449,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4396475,"position":14,"options":{},"required":true,"body":"How experienced are you with Third-Party Risk Management (TPRM) frameworks and data protection requirements (e.g. GDPR DPAs, DPIAs) in a vendor or partner onboarding context?","kind":"single_choice","translations":{"en":{"body":"How experienced are you with Third-Party Risk Management (TPRM) frameworks and data protection requirements (e.g. GDPR DPAs, DPIAs) in a vendor or partner onboarding context?"}},"open_question_options":[{"id":6769450,"position":0,"body":"No experience - I haven’t used it in a work setting.","translations":{"en":{"body":"No experience - I haven’t used it in a work setting."}}},{"id":6769451,"position":1,"body":"Basic - I can perform simple tasks with templates or guidance.","translations":{"en":{"body":"Basic - I can perform simple tasks with templates or guidance."}}},{"id":6769452,"position":2,"body":"Intermediate - I work independently on common tasks and solve moderate problems.","translations":{"en":{"body":"Intermediate - I work independently on common tasks and solve moderate problems."}}},{"id":6769453,"position":3,"body":"Advanced - I design solutions, optimise performance, and mentor others.","translations":{"en":{"body":"Advanced - I design solutions, optimise performance, and mentor others."}}}]},{"id":4396476,"position":15,"options":{},"required":true,"body":"How familiar and practised are you with third-party contract review in a financial services or regulated environment (e.g. SaaS agreements, DPAs, technology partnership contracts)?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with third-party contract review in a financial services or regulated environment (e.g. SaaS agreements, DPAs, technology partnership contracts)?"}},"open_question_options":[{"id":6769454,"position":0,"body":"Not familiar - I am enthusiastic to start learning about it.","translations":{"en":{"body":"Not familiar - I am enthusiastic to start learning about it."}}},{"id":6769455,"position":1,"body":"Theoretical - I know the basics but have little hands-on experience.","translations":{"en":{"body":"Theoretical - I know the basics but have little hands-on experience."}}},{"id":6769456,"position":2,"body":"Applied - I have applied this knowledge in projects or operations.","translations":{"en":{"body":"Applied - I have applied this knowledge in projects or operations."}}},{"id":6769457,"position":3,"body":"Advanced - I have led implementations, designed processes, taught others.","translations":{"en":{"body":"Advanced - I have led implementations, designed processes, taught others."}}},{"id":6769458,"position":4,"body":"Subject-matter expert - I am the go-to-person for complex issues.","translations":{"en":{"body":"Subject-matter expert - I am the go-to-person for complex issues."}}}]},{"id":4396477,"position":16,"options":{},"required":true,"body":"How would you rate your practical proficiency with AI-assisted contract review tools (e.g. Luminance, Ironclad, or similar)?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with AI-assisted contract review tools (e.g. Luminance, Ironclad, or similar)?"}},"open_question_options":[{"id":6769459,"position":0,"body":"No experience – I haven't used it in a work setting","translations":{"en":{"body":"No experience – I haven't used it in a work setting"}}},{"id":6769460,"position":1,"body":"Basic – I can perform simple tasks with templates or guidance","translations":{"en":{"body":"Basic – I can perform simple tasks with templates or guidance"}}},{"id":6769494,"position":2,"body":"Intermediate – I work independently on common tasks and solve moderate problems","translations":{"en":{"body":"Intermediate – I work independently on common tasks and solve moderate problems"}}},{"id":6769495,"position":3,"body":"Advanced – I design solutions, optimise performance, and mentor others","translations":{"en":{"body":"Advanced – I design solutions, optimise performance, and mentor others"}}}]},{"id":4396500,"position":17,"options":{},"required":true,"body":"Do you hold a master's degree in law?","kind":"boolean","translations":{"en":{"body":"Do you hold a master's degree in law?"}},"open_question_options":[]},{"id":4396478,"position":18,"options":{},"required":true,"body":"Please indicate your proficiency in Dutch (speaking, reading, writing):","kind":"single_choice","translations":{"en":{"body":"Please indicate your proficiency in Dutch (speaking, reading, writing):"}},"open_question_options":[{"id":6769461,"position":0,"body":"No proficiency - I do not speak or understand the language.","translations":{"en":{"body":"No proficiency - I do not speak or understand the language."}}},{"id":6769462,"position":1,"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)","translations":{"en":{"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)"}}},{"id":6769463,"position":2,"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)","translations":{"en":{"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)"}}},{"id":6769464,"position":3,"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)","translations":{"en":{"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)"}}},{"id":6769465,"position":4,"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)","translations":{"en":{"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)"}}}]},{"id":4396479,"position":19,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6769466,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6769467,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6769468,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6769469,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6769470,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6769471,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6769472,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6769473,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6769474,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"(Senior) Legal Counsel","tags":["E4","Enablers"],"options_phone":"required","sharing_title":"(Senior) Legal Counsel","experience_code":"experienced","updated_at":"2026-10-05 06:48:36 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"At bunq , we move fast, launching products, entering new markets, and onboarding partners across the globe. Behind every partnership that makes users’ banking experience better, there's a contract. We need a sharp, senior lawyer who owns that process end to end, and in doing so, gets a front-row seat to every corner of bunq's business, from product launches to market expansions.
Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match.
Take ownership
As our Medior Legal Counsel, you'll get exposure to all areas of legal at bunq, from product launches to regulatory changes to new market expansions. On top of that, you own the following:
Be the go-to person for every third-party contract at bunq, from payment processors to tech vendors, making sure we move fast without cutting corners.
Take our AI contract review tool (Luminance) to the next level, building smarter workflows that handle more, faster, with you setting the bar for what gets signed.
Give bunq's leadership a clear, real-time picture of our third-party risk, so decisions get made on facts, not gut feeling.
You’re fluent in written and spoken English
You’re available 5 days & 40 hours a week for 3 months.
You’re currently studying or recently graduated in English, Media, Communications, Marketing, Journalism, or a similar field
You have strong writing skills and can adapt tone for ads, social media, and marketing content
You understand the basics of digital marketing and why hooks, headlines, and variations matter
You’re curious about why certain messages perform better than others
You enjoy researching competitor campaigns, social trends, and messaging patterns
You can turn research into clear insights and practical content ideas
You have strong attention to detail and are comfortable receiving feedback and revising your work
You have experience running or contributing to social media accounts (strong plus ⭐)
You’re eager to learn and excited to contribute to marketing that actually drives impact
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"At bunq, we Make Life Easy, and so does our content. As our Copywriting Intern, you will contribute to making every line across our ads, website/blogs, and social media clear, helpful, and actionable for our users. You’ll help craft messaging that grabs attention and support the content team by turning ideas, insights, and trends into content that actually performs.
Ready to help us turn words into impact? 🚀
Take ownership
Contribute ideas and copy variations for ads and social campaigns, helping the team test and learn faster ✍️
Turn competitor and social trend research into actionable insights — identify patterns, spot opportunities, and propose messaging angles that differentiate bunq 🔎
Create and manage engaging blog and website content to support brand awareness and marketing goals.
Support campaign testing by proposing A/B ideas for headlines, hooks, and messaging variations to learn what resonates across markets 📊
Write structured drafts for ads, social posts, and website content that support product launches and high-impact campaigns 📣
Help keep messaging clear, sharp, and focused on real value for our users ✨
You’re fluent in written and spoken English
You’re available 5 days & 40 hours a week for 3 months.
You’re currently studying or recently graduated in English, Media, Communications, Marketing, Journalism, or a similar field
You have strong writing skills and can adapt tone for ads, social media, and marketing content
You understand the basics of digital marketing and why hooks, headlines, and variations matter
You’re curious about why certain messages perform better than others
You enjoy researching competitor campaigns, social trends, and messaging patterns
You can turn research into clear insights and practical content ideas
You have strong attention to detail and are comfortable receiving feedback and revising your work
You have experience running or contributing to social media accounts (strong plus ⭐)
You’re eager to learn and excited to contribute to marketing that actually drives impact
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace.
","sharing_image":null,"sharing_title":"Copywriting Intern","sharing_description":"At bunq, we Make Life Easy, and so does our content. As our Copywriting Intern, you will contribute to making every line across our ads, website/blogs, and social media clear, helpful, and actionable ","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-09-25 14:45:40 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"At bunq, we Make Life Easy, and so does our content. As our Copywriting Intern, you will contribute to making every line across our ads, website/blogs, and social media clear, helpful, and actionable ","careers_url":"https://careers.bunq.com/o/copywriting-intern-3","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4396271,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4396272,"position":2,"options":{},"required":false,"body":"🇳🇱 Netherlands: To be eligible for an internship, you need to be either an EU/EEA/Swiss citizen or hold a valid Dutch residence permit with full working rights, and you'll need to be enrolled at a local university. You will need to be available for 3 months. We are not able to sponsor visas or work permits, so you will need to already have the right to work in the Netherlands.
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
🇳🇱 Netherlands: To be eligible for an internship, you need to be either an EU/EEA/Swiss citizen or hold a valid Dutch residence permit with full working rights, and you'll need to be enrolled at a local university. You will need to be available for 3 months. We are not able to sponsor visas or work permits, so you will need to already have the right to work in the Netherlands.
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4396275,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6769079,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6769080,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6769081,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6769082,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6769083,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4396276,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4396292,"position":10,"options":{},"required":false,"body":"This role is based in our Amsterdam office, as you’ll be working closely with your team in Amsterdam.
","kind":"infobox","translations":{"en":{"body":"This role is based in our Amsterdam office, as you’ll be working closely with your team in Amsterdam.
"}},"open_question_options":[]},{"id":4396280,"position":11,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4396281,"position":12,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
"}},"open_question_options":[]},{"id":4396282,"position":13,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6769090,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6769091,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6769092,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6769093,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6769094,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6769095,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6769096,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4396283,"position":14,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6769097,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6769098,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6769099,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6769100,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4396293,"position":15,"options":{},"required":true,"body":"This internship requires a minimum commitment 40 hours per week for at least 3 months. Are you able to meet this requirement?","kind":"boolean","translations":{"en":{"body":"This internship requires a minimum commitment 40 hours per week for at least 3 months. Are you able to meet this requirement?"}},"open_question_options":[]},{"id":4396288,"position":16,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6769117,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6769118,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6769119,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6769120,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6769121,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6769122,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6769123,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6769124,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6769125,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Copywriting Intern","tags":[],"options_phone":"required","sharing_title":"Copywriting Intern","experience_code":"entry_level","updated_at":"2026-10-05 06:50:44 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"At bunq, we Make Life Easy, and so does our content. As our Copywriting Intern, you will contribute to making every line across our ads, website/blogs, and social media clear, helpful, and actionable for our users. You’ll help craft messaging that grabs attention and support the content team by turning ideas, insights, and trends into content that actually performs.
Ready to help us turn words into impact? 🚀
Take ownership
Contribute ideas and copy variations for ads and social campaigns, helping the team test and learn faster ✍️
Turn competitor and social trend research into actionable insights — identify patterns, spot opportunities, and propose messaging angles that differentiate bunq 🔎
Create and manage engaging blog and website content to support brand awareness and marketing goals.
Support campaign testing by proposing A/B ideas for headlines, hooks, and messaging variations to learn what resonates across markets 📊
Write structured drafts for ads, social posts, and website content that support product launches and high-impact campaigns 📣
Help keep messaging clear, sharp, and focused on real value for our users ✨
You are a qualified lawyer with a Master's degree in Law and a strong background in financial services.
You've independently run a compliance or legal function across multiple jurisdictions, not just supported one.
You've had direct dialogue with regulators and know how to represent a legal position without a script.
You've managed a small specialist legal team, set their KPIs, and held them to it.
You can challenge senior leadership with data and translate complex regulatory risk into something a decision-maker can act on in two minutes.
You design AI systems, not just use them, you've eliminated manual legal work at scale and built workflows others now rely on.
You know the difference between work that's on time and work that's good, and you've built the frameworks that make that distinction measurable.
You make judgment calls on what gets automated, what stays human, and what gets escalated, and you're right more often than not.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"professional","translations":{"en":{"description":"At bunq , users trust us with their money across 30+ countries, and that trust is only worth something if the legal framework behind it is airtight, proactive, and scales as fast as we do. We're heading towards our North Star and entering new markets, that doesn't happen without someone owning the legal infrastructure behind it: the strategy, the team, the AI-first operating model, and the accountability that makes all of it run without the Head of Legal in the loop every day.
Take Ownership.
As our Deputy Head of Legal, you will:
Be the layer between legal strategy and the team that executes it, translating quarterly priorities into clear ownership, running the accountability cycle, and making sure only real decisions reach the Head of Legal.
Take bunq's AI tooling for contract review, T&C management, and regulatory monitoring to the next level, building an operating model that handles 5x the volume without 5x the headcount.
Give the business a clear, honest picture of T&T health across the pillar, so risks get caught early, quality stays high, and the function scales as fast as bunq does.
You are a qualified lawyer with a Master's degree in Law and a strong background in financial services.
You've independently run a compliance or legal function across multiple jurisdictions, not just supported one.
You've had direct dialogue with regulators and know how to represent a legal position without a script.
You've managed a small specialist legal team, set their KPIs, and held them to it.
You can challenge senior leadership with data and translate complex regulatory risk into something a decision-maker can act on in two minutes.
You design AI systems, not just use them, you've eliminated manual legal work at scale and built workflows others now rely on.
You know the difference between work that's on time and work that's good, and you've built the frameworks that make that distinction measurable.
You make judgment calls on what gets automated, what stays human, and what gets escalated, and you're right more often than not.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","sharing_image":null,"sharing_title":"Deputy Head of Legal","sharing_description":"At bunq , users trust us with their money across 30+ countries, and that trust is only worth something if the legal framework behind it is airtight, proactive, and scales as fast as we do. We're headi","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-09-25 14:42:17 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"At bunq , users trust us with their money across 30+ countries, and that trust is only worth something if the legal framework behind it is airtight, proactive, and scales as fast as we do. We're headi","careers_url":"https://careers.bunq.com/o/deputy-head-of-legal-1","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4396236,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4396237,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
\n💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
\n💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4396240,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6768988,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6768989,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6768990,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6768991,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6768992,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4396241,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4396245,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4396246,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4396247,"position":12,"options":{},"required":true,"body":"How do you usually approach leading people, teams, and outcomes?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach leading people, teams, and outcomes?"}},"open_question_options":[{"id":6768999,"position":0,"body":"I haven’t formally led a team yet, but I contribute to group efforts","translations":{"en":{"body":"I haven’t formally led a team yet, but I contribute to group efforts"}}},{"id":6769000,"position":1,"body":"I guide a small team day-to-day, delegate tasks, and help remove blockers","translations":{"en":{"body":"I guide a small team day-to-day, delegate tasks, and help remove blockers"}}},{"id":6769001,"position":2,"body":"I take ownership of team outcomes, set goals, and coach people to grow","translations":{"en":{"body":"I take ownership of team outcomes, set goals, and coach people to grow"}}},{"id":6769002,"position":3,"body":"I align multiple teams or leads, connect their work, and ensure results at a broader level","translations":{"en":{"body":"I align multiple teams or leads, connect their work, and ensure results at a broader level"}}},{"id":6769003,"position":4,"body":"I manage a broad function of multiple departments, set priorities, and shape team structures","translations":{"en":{"body":"I manage a broad function of multiple departments, set priorities, and shape team structures"}}},{"id":6769004,"position":5,"body":"I drive outcomes across departments, set direction, and keep leadership practices consistent at scale","translations":{"en":{"body":"I drive outcomes across departments, set direction, and keep leadership practices consistent at scale"}}}]},{"id":4396248,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6769005,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6769006,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6769007,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6769008,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4396249,"position":14,"options":{},"required":true,"body":"How would you rate your practical proficiency with managing a specialist legal or compliance team (setting KPIs, running accountability cycles, developing junior team members)?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with managing a specialist legal or compliance team (setting KPIs, running accountability cycles, developing junior team members)?"}},"open_question_options":[{"id":6769009,"position":0,"body":"No experience - I haven’t used it in a work setting.","translations":{"en":{"body":"No experience - I haven’t used it in a work setting."}}},{"id":6769010,"position":1,"body":"Basic - I can perform simple tasks with templates or guidance.","translations":{"en":{"body":"Basic - I can perform simple tasks with templates or guidance."}}},{"id":6769011,"position":2,"body":"Intermediate - I work independently on common tasks and solve moderate problems.","translations":{"en":{"body":"Intermediate - I work independently on common tasks and solve moderate problems."}}},{"id":6769012,"position":3,"body":"Advanced - I design solutions, optimise performance, and mentor others.","translations":{"en":{"body":"Advanced - I design solutions, optimise performance, and mentor others."}}}]},{"id":4396250,"position":15,"options":{},"required":true,"body":"How familiar and practised are you with managing compliance obligations across multiple jurisdictions simultaneously (e.g. EU financial regulation, FCA requirements, or equivalent)?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with managing compliance obligations across multiple jurisdictions simultaneously (e.g. EU financial regulation, FCA requirements, or equivalent)?"}},"open_question_options":[{"id":6769013,"position":0,"body":"Not familiar - I am enthusiastic to start learning about it.","translations":{"en":{"body":"Not familiar - I am enthusiastic to start learning about it."}}},{"id":6769014,"position":1,"body":"Theoretical - I know the basics but have little hands-on experience.","translations":{"en":{"body":"Theoretical - I know the basics but have little hands-on experience."}}},{"id":6769015,"position":2,"body":"Applied - I have applied this knowledge in projects or operations.","translations":{"en":{"body":"Applied - I have applied this knowledge in projects or operations."}}},{"id":6769016,"position":3,"body":"Advanced - I have led implementations, designed processes, taught others.","translations":{"en":{"body":"Advanced - I have led implementations, designed processes, taught others."}}},{"id":6769017,"position":4,"body":"Subject-matter expert - I am the go-to-person for complex issues.","translations":{"en":{"body":"Subject-matter expert - I am the go-to-person for complex issues."}}}]},{"id":4396251,"position":16,"options":{},"required":true,"body":"How familiar and practised are you with designing or improving AI-supported legal workflows (e.g. automated contract review, AI-assisted regulatory monitoring, T&C management tools)?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with designing or improving AI-supported legal workflows (e.g. automated contract review, AI-assisted regulatory monitoring, T&C management tools)?"}},"open_question_options":[{"id":6769018,"position":0,"body":"Not familiar - I am enthusiastic to start learning about it.","translations":{"en":{"body":"Not familiar - I am enthusiastic to start learning about it."}}},{"id":6769019,"position":1,"body":"Theoretical - I know the basics but have little hands-on experience.","translations":{"en":{"body":"Theoretical - I know the basics but have little hands-on experience."}}},{"id":6769034,"position":2,"body":"Applied - I have applied this knowledge in projects or operations.","translations":{"en":{"body":"Applied - I have applied this knowledge in projects or operations."}}},{"id":6769035,"position":3,"body":"Advanced - I have led implementations, designed processes, taught others.","translations":{"en":{"body":"Advanced - I have led implementations, designed processes, taught others."}}},{"id":6769036,"position":4,"body":"Subject-matter expert - I am the go-to-person for complex issues.","translations":{"en":{"body":"Subject-matter expert - I am the go-to-person for complex issues."}}}]},{"id":4396260,"position":17,"options":{},"required":true,"body":"Do you hold a master's degree in law? There is no right or wrong answer.","kind":"boolean","translations":{"en":{"body":"Do you hold a master's degree in law? There is no right or wrong answer."}},"open_question_options":[]},{"id":4396252,"position":18,"options":{},"required":true,"body":"Please indicate your proficiency in Dutch (speaking, reading, writing):","kind":"single_choice","translations":{"en":{"body":"Please indicate your proficiency in Dutch (speaking, reading, writing):"}},"open_question_options":[{"id":6769020,"position":0,"body":"No proficiency - I do not speak or understand the language.","translations":{"en":{"body":"No proficiency - I do not speak or understand the language."}}},{"id":6769021,"position":1,"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)","translations":{"en":{"body":"Basic - I can understand and use simple phrases; limited for work. (A1–A2)"}}},{"id":6769022,"position":2,"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)","translations":{"en":{"body":"Conversational - I can hold everyday conversations and handle routine tasks. (B1–B2)"}}},{"id":6769023,"position":3,"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)","translations":{"en":{"body":"Fluent / Professional - I can work, present, write, and negotiate comfortably. (C1)"}}},{"id":6769024,"position":4,"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)","translations":{"en":{"body":"Native / Bilingual - Mother tongue or equivalent; full professional and cultural fluency. (C2)"}}}]},{"id":4396253,"position":19,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6769025,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6769026,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6769027,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6769028,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6769029,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6769030,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6769031,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6769032,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6769033,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Deputy Head of Legal","tags":["E4","E5"],"options_phone":"required","sharing_title":"Deputy Head of Legal","experience_code":"experienced","updated_at":"2026-10-21 13:28:57 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"At bunq , users trust us with their money across 30+ countries, and that trust is only worth something if the legal framework behind it is airtight, proactive, and scales as fast as we do. We're heading towards our North Star and entering new markets, that doesn't happen without someone owning the legal infrastructure behind it: the strategy, the team, the AI-first operating model, and the accountability that makes all of it run without the Head of Legal in the loop every day.
Take Ownership.
As our Deputy Head of Legal, you will:
Be the layer between legal strategy and the team that executes it, translating quarterly priorities into clear ownership, running the accountability cycle, and making sure only real decisions reach the Head of Legal.
Take bunq's AI tooling for contract review, T&C management, and regulatory monitoring to the next level, building an operating model that handles 5x the volume without 5x the headcount.
Give the business a clear, honest picture of T&T health across the pillar, so risks get caught early, quality stays high, and the function scales as fast as bunq does.
You have deep knowledge of Fraud Operations, investigation methodologies, and the regulatory and partner obligations that govern cross-institutional fraud reporting (card schemes, correspondent banks, cross-border requirements).
You have hands-on experience handling complex fraud cases and escalations, including those raised by external partners.
You know how to diagnose operational problems with data and drive permanent structural fixes, not workarounds.
You can design and implement AI-led workflows - you build processes with AI at the core and can own an automation roadmap end-to-end.
You're an excellent communicator and speak English fluently - partners, internal stakeholders, and users always know where things stand.
We'd love if you have experience in fintech or another high-growth, regulated environment, ideally with exposure to partner or scheme-level fraud reporting.
Your space to perform
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
","options_title":"off","locations_question":"What is your preferred work location? (choose one)","education_code":"bachelor_degree","translations":{"en":{"description":"We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets faster, smarter, and more accurate with every case. That transformation needs one person to own it end-to-end.
Up for this challenge? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️
As our Fraud Expert for Partner Reports, you'll own the end-to-end handling of every fraud case that reaches bunq through an external partner, from the individual report to the systemic fix to AI-led transformation.
Own every fraud report escalated by our partners yourself: banks, payment schemes, card networks, and other external parties flag suspicious or fraudulent activity tied to bunq accounts, and you make sure each one is investigated, resolved, and closed out with our partner, with no case falling through the cracks.
Identify the failure patterns behind recurring or high-risk partner reports, own the structural fixes, and drive AI-led automation that lets partner-report handling scale through intelligence rather than headcount.
Hold full KPI accountability for speed, accuracy, and partner and user satisfaction: you distinguish structural design flaws from noise, and you don't stop until the fix is permanent.
You have deep knowledge of Fraud Operations, investigation methodologies, and the regulatory and partner obligations that govern cross-institutional fraud reporting (card schemes, correspondent banks, cross-border requirements).
You have hands-on experience handling complex fraud cases and escalations, including those raised by external partners.
You know how to diagnose operational problems with data and drive permanent structural fixes, not workarounds.
You can design and implement AI-led workflows - you build processes with AI at the core and can own an automation roadmap end-to-end.
You're an excellent communicator and speak English fluently - partners, internal stakeholders, and users always know where things stand.
We'd love if you have experience in fintech or another high-growth, regulated environment, ideally with exposure to partner or scheme-level fraud reporting.
Your space to perform
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
","sharing_image":null,"sharing_title":"Fraud Expert - Partner Reports","sharing_description":"We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets","locations_question":"What is your preferred work location? (choose one)"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-09-25 13:26:59 UTC","state_name":"İstanbul","max_hours":40,"sharing_description":"We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets","careers_url":"https://careers.bunq.com/o/fraud-expert-partner-reports","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4396024,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4396025,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4396028,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6768569,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6768570,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6768571,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6768572,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6768573,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4396029,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the monhtly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the monhtly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4396033,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4396034,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
"}},"open_question_options":[]},{"id":4396045,"position":12,"options":{},"required":true,"body":"The gross monthly salary for this position is fixed within the range of €2188-2239 for BG/TR. Would you be comfortable moving forward within this compensation band?","kind":"boolean","translations":{"en":{"body":"The gross monthly salary for this position is fixed within the range of €2188-2239 for BG/TR. Would you be comfortable moving forward within this compensation band?"}},"open_question_options":[]},{"id":4396035,"position":13,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6768580,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6768581,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6768582,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6768583,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6768584,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6768585,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6768586,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4396036,"position":14,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6768587,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6768588,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6768589,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6768590,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4396037,"position":15,"options":{},"required":true,"body":"How would you rate your practical proficiency with Fraud operations?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with Fraud operations?"}},"open_question_options":[{"id":6768591,"position":0,"body":"No experience - I haven’t used it in a work setting.","translations":{"en":{"body":"No experience - I haven’t used it in a work setting."}}},{"id":6768592,"position":1,"body":"Basic - I can perform simple tasks with templates or guidance.","translations":{"en":{"body":"Basic - I can perform simple tasks with templates or guidance."}}},{"id":6768593,"position":2,"body":"Intermediate - I work independently on common tasks and solve moderate problems.","translations":{"en":{"body":"Intermediate - I work independently on common tasks and solve moderate problems."}}},{"id":6768594,"position":3,"body":"Advanced - I design solutions, optimise performance, and mentor others.","translations":{"en":{"body":"Advanced - I design solutions, optimise performance, and mentor others."}}}]},{"id":4396041,"position":16,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6768607,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6768608,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6768609,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6768610,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6768611,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6768612,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6768613,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6768614,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6768615,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Fraud Expert - Partner Reports","tags":["E3","Experts","Operations","Promise Keeper"],"options_phone":"required","sharing_title":"Fraud Expert - Partner Reports","experience_code":"mid_level","updated_at":"2026-09-28 08:29:07 UTC","country":"Türkiye","state_code":"34","locations":[{"id":39977,"name":"Istanbul","state":"İstanbul","country":"Türkiye","city":"İstanbul","translations":{"en":{"name":"Istanbul","city":"İstanbul","postal_code":null,"street":null,"note":null}},"country_code":"TR","state_code":"34","postal_code":null,"street":null,"note":null},{"id":39967,"name":"Sofia","state":"Sofia (stolitsa)","country":"Bulgaria","city":"Sofia","translations":{"en":{"name":"Sofia","city":"Sofia","postal_code":null,"street":null,"note":null}},"country_code":"BG","state_code":"22","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"İstanbul","description":"We're building the bank of The Free, and protecting users and resolving fraud reliably is core to our mission. We're transforming Fraud Ops from a reactive function into an AI-led capability that gets faster, smarter, and more accurate with every case. That transformation needs one person to own it end-to-end.
Up for this challenge? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️
As our Fraud Expert for Partner Reports, you'll own the end-to-end handling of every fraud case that reaches bunq through an external partner, from the individual report to the systemic fix to AI-led transformation.
Own every fraud report escalated by our partners yourself: banks, payment schemes, card networks, and other external parties flag suspicious or fraudulent activity tied to bunq accounts, and you make sure each one is investigated, resolved, and closed out with our partner, with no case falling through the cracks.
Identify the failure patterns behind recurring or high-risk partner reports, own the structural fixes, and drive AI-led automation that lets partner-report handling scale through intelligence rather than headcount.
Hold full KPI accountability for speed, accuracy, and partner and user satisfaction: you distinguish structural design flaws from noise, and you don't stop until the fix is permanent.
You have deep knowledge of operational and ICT resilience, and you think like an engineer, you want to understand what actually happened in a system, not just whether a checkbox was ticked.
You have proven skills in automated control testing and monitoring, and can design continuous tests and alerts that catch control failures early.
You have deep expertise in business continuity and resilience testing, and can design realistic drills across technology, process, and supplier risk.
You have strong risk judgement and analytical skills, and can prioritize remediation based on what actually matters.
You have proven stakeholder management and challenge skills, comfortable pushing engineering teams directly and holding the line, and you're comfortable using AI to design and scale risk processes.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"professional","translations":{"en":{"description":"At bunq, we're on a mission to Make Life Easy for our users by creating the most user-centric banking experience out there. To deliver on that promise, our services must be reliable 100% of the time.
That's where you come in. We're looking for a Technology Risk Officer who takes ownership of making sure our ICT infrastructure can withstand and recover from disruption. As second line of defense, you'll test whether our controls actually work, not just whether they exist on paper, so weaknesses are found before they become incidents, protecting user's trust and letting bunq scale without operational risk growing alongside it.
Take Ownership 🚀
As a Technology Risk Officer, you'll show bunq's excellence both inside and out by keeping our critical systems resilient and our controls effective. This role is yours to own, we'll show you the tools and the end goal, but how you get there is up to you. Here's how you'll do it:
Continuously test and challenge bunq's ICT infrastructure to surface weaknesses before they affect our users, going beyond \"are we compliant\" to verify controls actually work, and use AI to automate testing, monitoring, and evidence collection at scale.
When something goes wrong, dig into what really happened in the engineering process, interpret results to separate meaningful risk from noise, and prioritize remediation accordingly.
Lead business continuity and disaster recovery testing, designing realistic drills for technology, business processes, and critical suppliers.
Coordinate across technical and business teams, challenging control owners and driving weaknesses through to resolution, this role is yours to own end to end.
You have deep knowledge of operational and ICT resilience, and you think like an engineer, you want to understand what actually happened in a system, not just whether a checkbox was ticked.
You have proven skills in automated control testing and monitoring, and can design continuous tests and alerts that catch control failures early.
You have deep expertise in business continuity and resilience testing, and can design realistic drills across technology, process, and supplier risk.
You have strong risk judgement and analytical skills, and can prioritize remediation based on what actually matters.
You have proven stakeholder management and challenge skills, comfortable pushing engineering teams directly and holding the line, and you're comfortable using AI to design and scale risk processes.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","sharing_image":null,"sharing_title":"Technology Risk Officer","sharing_description":"At bunq, we're on a mission to Make Life Easy for our users by creating the most user-centric banking experience out there. To deliver on that promise, our services must be reliable 100% of the time.T","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-09-25 12:31:29 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"At bunq, we're on a mission to Make Life Easy for our users by creating the most user-centric banking experience out there. To deliver on that promise, our services must be reliable 100% of the time.T","careers_url":"https://careers.bunq.com/o/technology-risk-officer-1","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4395881,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4395882,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4395885,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6768371,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6768372,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6768373,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6768374,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6768375,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4395886,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4395890,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4395891,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4395892,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6768382,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6768383,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6768384,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6768385,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6768386,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6768387,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6768388,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4395893,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6768389,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6768390,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6768391,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6768392,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4395894,"position":14,"options":{},"required":true,"body":"How would you describe your technical and hands-on understanding of engineering or operational systems when identifying IT risks?","kind":"single_choice","translations":{"en":{"body":"How would you describe your technical and hands-on understanding of engineering or operational systems when identifying IT risks?"}},"open_question_options":[{"id":6768393,"position":0,"body":"I rely mainly on documentation and guidance from technical teams when assessing risks.","translations":{"en":{"body":"I rely mainly on documentation and guidance from technical teams when assessing risks."}}},{"id":6768394,"position":1,"body":"I can follow technical discussions, understand system components at a high level, and ask clarifying questions.","translations":{"en":{"body":"I can follow technical discussions, understand system components at a high level, and ask clarifying questions."}}},{"id":6768395,"position":2,"body":"I can review technical setups (e.g., logs, workflows, architecture diagrams) and spot potential gaps with some support from engineers.","translations":{"en":{"body":"I can review technical setups (e.g., logs, workflows, architecture diagrams) and spot potential gaps with some support from engineers."}}},{"id":6768396,"position":3,"body":"I can independently dive into technical processes, investigate issues, and identify risk gaps without relying heavily on engineering teams.","translations":{"en":{"body":"I can independently dive into technical processes, investigate issues, and identify risk gaps without relying heavily on engineering teams."}}}]},{"id":4395895,"position":15,"options":{},"required":true,"body":"How familiar and practiced are you with automated monitoring and control testing?","kind":"single_choice","translations":{"en":{"body":"How familiar and practiced are you with automated monitoring and control testing?"}},"open_question_options":[{"id":6768397,"position":0,"body":"I understand the concepts and have reviewed monitoring/testing results, but haven't designed or built the systems myself.","translations":{"en":{"body":"I understand the concepts and have reviewed monitoring/testing results, but haven't designed or built the systems myself."}}},{"id":6768398,"position":1,"body":"I have configured and adjusted existing monitoring or control tests, tuning thresholds and alerts within a framework someone else set up.","translations":{"en":{"body":"I have configured and adjusted existing monitoring or control tests, tuning thresholds and alerts within a framework someone else set up."}}},{"id":6768399,"position":2,"body":"I have independently designed and implemented monitoring or control testing from scratch, including defining what to test and how to alert on it.","translations":{"en":{"body":"I have independently designed and implemented monitoring or control testing from scratch, including defining what to test and how to alert on it."}}},{"id":6768400,"position":3,"body":"I have built monitoring and control testing frameworks that other teams or engineers rely on, and I've iterated on them based on real incidents or gaps found.","translations":{"en":{"body":"I have built monitoring and control testing frameworks that other teams or engineers rely on, and I've iterated on them based on real incidents or gaps found."}}}]},{"id":4395896,"position":16,"options":{},"required":true,"body":"How familiar and practiced are you with automated monitoring and control testing?","kind":"single_choice","translations":{"en":{"body":"How familiar and practiced are you with automated monitoring and control testing?"}},"open_question_options":[{"id":6768402,"position":0,"body":"I understand the concepts and have reviewed monitoring/testing results, but haven't designed or built the systems myself.","translations":{"en":{"body":"I understand the concepts and have reviewed monitoring/testing results, but haven't designed or built the systems myself."}}},{"id":6768403,"position":1,"body":"I have configured and adjusted existing monitoring or control tests, tuning thresholds and alerts within a framework someone else set up.","translations":{"en":{"body":"I have configured and adjusted existing monitoring or control tests, tuning thresholds and alerts within a framework someone else set up."}}},{"id":6768420,"position":2,"body":"I have independently designed and implemented monitoring or control testing from scratch, including defining what to test and how to alert on it.","translations":{"en":{"body":"I have independently designed and implemented monitoring or control testing from scratch, including defining what to test and how to alert on it."}}},{"id":6768421,"position":3,"body":"I have built monitoring and control testing frameworks that other teams or engineers rely on, and I've iterated on them based on real incidents or gaps found.","translations":{"en":{"body":"I have built monitoring and control testing frameworks that other teams or engineers rely on, and I've iterated on them based on real incidents or gaps found."}}}]},{"id":4395898,"position":17,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6768409,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6768410,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6768411,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6768412,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6768413,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6768414,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6768415,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6768416,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6768417,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Technology Risk Officer","tags":["E3","E4","E5","Enablers","enab"],"options_phone":"required","sharing_title":"Technology Risk Officer","experience_code":"experienced","updated_at":"2026-09-25 12:31:29 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"At bunq, we're on a mission to Make Life Easy for our users by creating the most user-centric banking experience out there. To deliver on that promise, our services must be reliable 100% of the time.
That's where you come in. We're looking for a Technology Risk Officer who takes ownership of making sure our ICT infrastructure can withstand and recover from disruption. As second line of defense, you'll test whether our controls actually work, not just whether they exist on paper, so weaknesses are found before they become incidents, protecting user's trust and letting bunq scale without operational risk growing alongside it.
Take Ownership 🚀
As a Technology Risk Officer, you'll show bunq's excellence both inside and out by keeping our critical systems resilient and our controls effective. This role is yours to own, we'll show you the tools and the end goal, but how you get there is up to you. Here's how you'll do it:
Continuously test and challenge bunq's ICT infrastructure to surface weaknesses before they affect our users, going beyond \"are we compliant\" to verify controls actually work, and use AI to automate testing, monitoring, and evidence collection at scale.
When something goes wrong, dig into what really happened in the engineering process, interpret results to separate meaningful risk from noise, and prioritize remediation accordingly.
Lead business continuity and disaster recovery testing, designing realistic drills for technology, business processes, and critical suppliers.
Coordinate across technical and business teams, challenging control owners and driving weaknesses through to resolution, this role is yours to own end to end.
You have an AI-first mindset: You love turning manual processes into scalable AI solutions, constantly seeking ways to automate operations and scale impact.
You have deep Chargeback understanding: You possess strong expertise in chargebacks, cards operations, merchant disputes.
You are a relentless problem solver: You hunt for the root cause of operational issues using data instead of opinions, ensuring permanent and systemic fixes.
You possess a Get Shit Done mentality: You thrive on hands-on execution and ownership, happy to manage urgent issues to resolution and personally tackle complex cases to learn from experience.
You have proven data analysis skills: You can easily interpret operational insights and user feedback to implement actionable, measurable improvements.
You are an effective communicator: You are fluent in English with perfect written and spoken clarity, enabling seamless stakeholder management and process adoption.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (in the Netherlands)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq (in the Netherlands)
⚕️ Private health insurance, just in case (in Turkey or Bulgaria)
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually (in the Netherlands)
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
","options_title":"off","locations_question":"What is your preferred work location? (choose one)","education_code":"bachelor_degree","translations":{"en":{"description":"As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way.
Pro tip 💡: we love giving people a shot to grow into a role, but for this position Chargeback expertise is required.
Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure.
Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement.
Leverage AI and automation to streamline submission flows, support decision-making during investigations, and keep users proactively updated on their case status.
Conduct regular gap analyses to identify structural inefficiencies and quality gaps, translating insights into actionable corrective action plans.
Optimize the user-facing chargeback flow and communication templates to minimize friction and ensure clear, empathetic, and consistent support.
Ensure full compliance with global payment regulations and card scheme rules, continuously updating guidelines to mitigate regulatory risks.
You have an AI-first mindset: You love turning manual processes into scalable AI solutions, constantly seeking ways to automate operations and scale impact.
You have deep Chargeback understanding: You possess strong expertise in chargebacks, cards operations, merchant disputes.
You are a relentless problem solver: You hunt for the root cause of operational issues using data instead of opinions, ensuring permanent and systemic fixes.
You possess a Get Shit Done mentality: You thrive on hands-on execution and ownership, happy to manage urgent issues to resolution and personally tackle complex cases to learn from experience.
You have proven data analysis skills: You can easily interpret operational insights and user feedback to implement actionable, measurable improvements.
You are an effective communicator: You are fluent in English with perfect written and spoken clarity, enabling seamless stakeholder management and process adoption.
Your space to perform
We give you the space and the tools you need to succeed 💪
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (in the Netherlands)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq (in the Netherlands)
⚕️ Private health insurance, just in case (in Turkey or Bulgaria)
🧘 €60 monthly allowance via Alleo by Epassi, rolling over monthly and resetting annually (in the Netherlands)
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
","sharing_image":null,"sharing_title":"Chargebacks Expert","sharing_description":"As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Tak","locations_question":"What is your preferred work location? (choose one)"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-09-25 09:45:17 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Tak","careers_url":"https://careers.bunq.com/o/chargebacks-expert","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4395246,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4395247,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4395250,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6767187,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6767188,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6767189,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6767190,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6767191,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4395251,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4395255,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4395256,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
"}},"open_question_options":[]},{"id":4395263,"position":12,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6767225,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6767226,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6767227,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6767228,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6767229,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6767230,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6767231,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6767232,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6767233,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]},{"id":4395258,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6767205,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6767207,"position":1,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6767208,"position":2,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}},{"id":6847412,"position":3,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}}]},{"id":4395259,"position":14,"options":{},"required":true,"body":"How many years of hands-on chargeback/dispute experience do you have?","kind":"single_choice","translations":{"en":{"body":"How many years of hands-on chargeback/dispute experience do you have?"}},"open_question_options":[{"id":6767209,"position":0,"body":"0 years","translations":{"en":{"body":"0 years"}}},{"id":6767210,"position":1,"body":"Less than 1 year","translations":{"en":{"body":"Less than 1 year"}}},{"id":6767211,"position":2,"body":"1 year and more","translations":{"en":{"body":"1 year and more"}}},{"id":6767212,"position":3,"body":"3+ years","translations":{"en":{"body":"3+ years"}}}]},{"id":4397847,"position":15,"options":{},"required":true,"body":"A cardholder files a Mastercard dispute under reason code 4855 (Goods/Services Not Provided). The merchant submits: a tracking number showing 'delivered' status, a delivery address matching the cardholder's billing address, and delivery occurring 4 days after the promised delivery date at checkout. What is the correct assessment?","kind":"single_choice","translations":{"en":{"body":"A cardholder files a Mastercard dispute under reason code 4855 (Goods/Services Not Provided). The merchant submits: a tracking number showing 'delivered' status, a delivery address matching the cardholder's billing address, and delivery occurring 4 days after the promised delivery date at checkout. What is the correct assessment?"}},"open_question_options":[{"id":6771821,"position":0,"body":"Escalate to the fraud team, the evidence proves nothing","translations":{"en":{"body":"Escalate to the fraud team, the evidence proves nothing"}}},{"id":6771822,"position":1,"body":"The late delivery is still a problem, even with correct-address proof, the merchant may be liable if goods arrived after the promised date; this needs addressing before submission","translations":{"en":{"body":"The late delivery is still a problem, even with correct-address proof, the merchant may be liable if goods arrived after the promised date; this needs addressing before submission"}}},{"id":6771823,"position":2,"body":"Tracking + matching address is sufficient: submit as-is","translations":{"en":{"body":"Tracking + matching address is sufficient: submit as-is"}}},{"id":6771824,"position":3,"body":"Refund the cardholder and submit the representment simultaneously","translations":{"en":{"body":"Refund the cardholder and submit the representment simultaneously"}}}]},{"id":4397842,"position":16,"options":{},"required":true,"body":"Can you walk me through a complex chargeback or merchant dispute case you personally managed from notification to final resolution?","kind":"text","translations":{"en":{"body":"Can you walk me through a complex chargeback or merchant dispute case you personally managed from notification to final resolution?"}},"open_question_options":[]}],"category_code":"banking","on_site":false,"title":"Chargebacks Expert","tags":["E3","Experts","Promise Keeper"],"options_phone":"required","sharing_title":"Chargebacks Expert","experience_code":"mid_level","updated_at":"2026-10-19 08:05:51 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null},{"id":39977,"name":"Istanbul","state":"İstanbul","country":"Türkiye","city":"İstanbul","translations":{"en":{"name":"Istanbul","city":"İstanbul","postal_code":null,"street":null,"note":null}},"country_code":"TR","state_code":"34","postal_code":null,"street":null,"note":null},{"id":39967,"name":"Sofia","state":"Sofia (stolitsa)","country":"Bulgaria","city":"Sofia","translations":{"en":{"name":"Sofia","city":"Sofia","postal_code":null,"street":null,"note":null}},"country_code":"BG","state_code":"22","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"As a Chargebacks Expert, you will play a key role in protecting our users by ensuring Mastercard / Adyen disputes are handled accurately, fairly, and in line with Mastercard and PSD2 requirements. Taking end-to-end ownership of the chargeback process, you will leverage your expertise, together with AI, automation, and data-driven insights, to continuously strengthen our operations, scale our impact, and deliver a transparent, high-quality experience that gives users confidence every step of the way.
Pro tip 💡: we love giving people a shot to grow into a role, but for this position Chargeback expertise is required.
Maintain a single, central operational playbook and decision framework that defines the full end-to-end chargeback process from submission to closure.
Define and track clear operational performance metrics to drive regular performance reviews and continuous improvement.
Leverage AI and automation to streamline submission flows, support decision-making during investigations, and keep users proactively updated on their case status.
Conduct regular gap analyses to identify structural inefficiencies and quality gaps, translating insights into actionable corrective action plans.
Optimize the user-facing chargeback flow and communication templates to minimize friction and ensure clear, empathetic, and consistent support.
Ensure full compliance with global payment regulations and card scheme rules, continuously updating guidelines to mitigate regulatory risks.
You have deep knowledge of payment schemes, rules, and the full payments lifecycle, including escalation flows and third-party communication with banks and payment schemes.
You have an AI-first mindset, you design processes to be executed by automation, not built around it, and you actively look for ways to eliminate manual handling permanently.
You know how to hunt for root causes using data: you don't stop at symptoms and you don't rely on gut feeling.
You have a hands-on, get-it-done approach, you're comfortable owning urgent cases directly, learning from every escalation, and translating that into structural fixes.
You're an excellent communicator and speak English fluently, with the ability to drive clear stakeholder alignment both in writing and in conversation.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴♀️ A Multisport gym card for your health and wellbeing (in Turkey)
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
💸 Monthly contribution to your phone and internet bills (in Turkey)
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
Behind every payment is someone who expects things to simply work. People shouldn't have to wonder where their money is or what's happening next. As a Payment Investigations Expert, you make payments feel effortless by giving our users fast answers, clear communication, and complete confidence in every interaction. That's your mission.
Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️♂️
As our Payment Investigations Expert, you'll own the end-to-end payment investigation journey, from the moment an issue surfaces to the moment it's resolved and prevented from happening again.
Build and scale AI-powered automation for payment investigation flows, driving auto-handle rates higher and continuously raising the ceiling each quarter.
Track investigation performance and user satisfaction through Looker and Amplitude, running monthly gap analyses to turn structural issues into clear, actionable process improvements.
Define and maintain handling guidelines, KPIs, and decision logic that ensure every investigation is handled consistently, compliantly, and fast, regardless of who or what is executing it.
You have deep knowledge of payment schemes, rules, and the full payments lifecycle, including escalation flows and third-party communication with banks and payment schemes.
You have an AI-first mindset, you design processes to be executed by automation, not built around it, and you actively look for ways to eliminate manual handling permanently.
You know how to hunt for root causes using data: you don't stop at symptoms and you don't rely on gut feeling.
You have a hands-on, get-it-done approach, you're comfortable owning urgent cases directly, learning from every escalation, and translating that into structural fixes.
You're an excellent communicator and speak English fluently, with the ability to drive clear stakeholder alignment both in writing and in conversation.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴♀️ A Multisport gym card for your health and wellbeing (in Turkey)
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳) (In Turkey)
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
💸 Monthly contribution to your phone and internet bills (in Turkey)
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4394680,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6766221,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6766222,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6766223,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6766224,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6766225,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4394681,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
"}},"open_question_options":[]},{"id":4394687,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6766232,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6766233,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6766234,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6766235,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6766236,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6766237,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6766238,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4394688,"position":13,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6766239,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6766240,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6766241,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6766242,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4394689,"position":14,"options":{},"required":true,"body":"How would you rate your practical proficiency with Payment Operations, or investigations, or Payment schemes?","kind":"single_choice","translations":{"en":{"body":"How would you rate your practical proficiency with Payment Operations, or investigations, or Payment schemes?"}},"open_question_options":[{"id":6766243,"position":0,"body":"No experience - I haven’t used it in a work setting.","translations":{"en":{"body":"No experience - I haven’t used it in a work setting."}}},{"id":6766244,"position":1,"body":"Basic - I can perform simple tasks with templates or guidance.","translations":{"en":{"body":"Basic - I can perform simple tasks with templates or guidance."}}},{"id":6766245,"position":2,"body":"Intermediate - I work independently on common tasks and solve moderate problems.","translations":{"en":{"body":"Intermediate - I work independently on common tasks and solve moderate problems."}}},{"id":6766246,"position":3,"body":"Advanced - I design solutions, optimise performance, and mentor others.","translations":{"en":{"body":"Advanced - I design solutions, optimise performance, and mentor others."}}}]},{"id":4394693,"position":15,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6766259,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6766260,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6766261,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6766262,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6766263,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6766264,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6766265,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6766266,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6766267,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]},{"id":4394697,"position":16,"options":{},"required":true,"body":"Let's say that our Payment Investigations are already highly automated. Your challenge is to take them to the next level by making them fully AI-led, human only interferes to validate the decision. What specific initiatives would you prioritize to increase operational scalability? Walk me through what you'd do in your first two weeks and why.","kind":"text","translations":{"en":{"body":"Let's say that our Payment Investigations are already highly automated. Your challenge is to take them to the next level by making them fully AI-led, human only interferes to validate the decision. What specific initiatives would you prioritize to increase operational scalability? Walk me through what you'd do in your first two weeks and why."}},"open_question_options":[]}],"category_code":"banking","on_site":false,"title":"Payment Investigations Expert","tags":[],"options_phone":"required","sharing_title":"Payment Investigations Expert","experience_code":"mid_level","updated_at":"2026-10-14 11:05:16 UTC","country":"Türkiye","state_code":"34","locations":[{"id":39977,"name":"Istanbul","state":"İstanbul","country":"Türkiye","city":"İstanbul","translations":{"en":{"name":"Istanbul","city":"İstanbul","postal_code":null,"street":null,"note":null}},"country_code":"TR","state_code":"34","postal_code":null,"street":null,"note":null},{"id":39967,"name":"Sofia","state":"Sofia (stolitsa)","country":"Bulgaria","city":"Sofia","translations":{"en":{"name":"Sofia","city":"Sofia","postal_code":null,"street":null,"note":null}},"country_code":"BG","state_code":"22","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"İstanbul","description":"Behind every payment is someone who expects things to simply work. People shouldn't have to wonder where their money is or what's happening next. As a Payment Investigations Expert, you make payments feel effortless by giving our users fast answers, clear communication, and complete confidence in every interaction. That's your mission.
Up for this? Kick off your application by taking our assessment and find out if bunq is your perfect match! 🕵️♂️
As our Payment Investigations Expert, you'll own the end-to-end payment investigation journey, from the moment an issue surfaces to the moment it's resolved and prevented from happening again.
Build and scale AI-powered automation for payment investigation flows, driving auto-handle rates higher and continuously raising the ceiling each quarter.
Track investigation performance and user satisfaction through Looker and Amplitude, running monthly gap analyses to turn structural issues into clear, actionable process improvements.
Define and maintain handling guidelines, KPIs, and decision logic that ensure every investigation is handled consistently, compliantly, and fast, regardless of who or what is executing it.
You’re curious by nature: you look for ways to improve how things work, not just how to get through the queue.
You’re calm under pressure, with a positive, solution-driven mindset when things get hectic.
You're comfortable being measured on KPIs and performance metrics.
You’re a teamplayer: steady, thoughtful, and proactive: the person others know they can count on.
You’re fully and perfectly comfortable speaking and writing in English.
You’re tech-savy and comfortable with new tools.
You see AI as an opportunity to actively look for ways to use it to work faster and better.
You’re available to cover morning, evening, and night shifts on weekdays, and on weekends.
Your space to perform
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain 🤖✨
Make sure every user feels supported, understood, and never left behind: you'll take over escalated conversations that Finn (our AI assistant) hands off to a human.
Get to the root cause of why users needed to reach out at all, and drive fixes that remove the underlying problem: not just close the ticket.
Make Finn smarter after every interaction: spot where it fell short, and feed that back so the next Eva gets a better answer.
You’re curious by nature: you look for ways to improve how things work, not just how to get through the queue.
You’re calm under pressure, with a positive, solution-driven mindset when things get hectic.
You're comfortable being measured on KPIs and performance metrics.
You’re a teamplayer: steady, thoughtful, and proactive: the person others know they can count on.
You’re fully and perfectly comfortable speaking and writing in English.
You’re tech-savy and comfortable with new tools.
You see AI as an opportunity to actively look for ways to use it to work faster and better.
You’re available to cover morning, evening, and night shifts on weekdays, and on weekends.
Your space to perform
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
🍻 Friday drinks and other celebrations - bunq style
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
","sharing_image":null,"sharing_title":"Support Experience Guide","sharing_description":"As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. ","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-09-23 09:10:19 UTC","state_name":"Sofia (stolitsa)","max_hours":40,"sharing_description":"As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. ","careers_url":"https://careers.bunq.com/o/support-experience-guide-3","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4388728,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4388729,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring visas at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4388732,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6756459,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6756460,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6756461,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6756462,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6756463,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4388733,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇧🇬 Bulgaria: an indefinite contract with 6 months probation.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
\n
💡 For the first 5 to 6 weeks, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇧🇬 Bulgaria: an indefinite contract with 6 months probation.
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
\n
💡 For the first 5 to 6 weeks, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
\n👉 For this position, after your onboarding period, you will move into a rotating shift structure, including weekends. Your main working hours will be distributed for a whole month with the following hours, in Central European Time:
\n💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
\n👉 For this position, after your onboarding period, you will move into a rotating shift structure, including weekends. Your main working hours will be distributed for a whole month with the following hours, in Central European Time:
\nAll new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":4388740,"position":12,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6756477,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6756478,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6756479,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6756480,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4388801,"position":13,"options":{},"required":true,"body":"A user reaches out clearly frustrated: Finn couldn't resolve their issue, and this is the third time they've had a similar problem. What's your first move?","kind":"single_choice","translations":{"en":{"body":"A user reaches out clearly frustrated: Finn couldn't resolve their issue, and this is the third time they've had a similar problem. What's your first move?"}},"open_question_options":[{"id":6756624,"position":0,"body":"Acknowledge their frustration, resolve the immediate issue, and flag the recurring pattern so the root cause gets fixed","translations":{"en":{"body":"Acknowledge their frustration, resolve the immediate issue, and flag the recurring pattern so the root cause gets fixed"}}},{"id":6756625,"position":1,"body":"Escalate to a Team Lead without responding to the Eva first to find the solution together","translations":{"en":{"body":"Escalate to a Team Lead without responding to the Eva first to find the solution together"}}},{"id":6756626,"position":2,"body":"Explain that Finn is still learning and ask them to be patient","translations":{"en":{"body":"Explain that Finn is still learning and ask them to be patient"}}},{"id":6756627,"position":3,"body":"Apologize, resolve the immediate issue, and close the ticket","translations":{"en":{"body":"Apologize, resolve the immediate issue, and close the ticket"}}}]},{"id":4388745,"position":14,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6756497,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6756498,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6756499,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6756500,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6756501,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6756502,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6756503,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6756504,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6756505,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"Support Experience Guide","tags":[],"options_phone":"required","sharing_title":"Support Experience Guide","experience_code":"entry_level","updated_at":"2026-10-20 09:26:47 UTC","country":"Bulgaria","state_code":"22","locations":[{"id":39967,"name":"Sofia","state":"Sofia (stolitsa)","country":"Bulgaria","city":"Sofia","translations":{"en":{"name":"Sofia","city":"Sofia","postal_code":null,"street":null,"note":null}},"country_code":"BG","state_code":"22","postal_code":null,"street":null,"note":null},{"id":39977,"name":"Istanbul","state":"İstanbul","country":"Türkiye","city":"İstanbul","translations":{"en":{"name":"Istanbul","city":"İstanbul","postal_code":null,"street":null,"note":null}},"country_code":"TR","state_code":"34","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Sofia","description":"As a Support Experience Guide, you're the human expert who steps in when our AI agent Finn needs a helping hand. You don't just fix problems; you make our users feel heard and build trust that lasts. Every interaction isn't just a closed ticket, it's a lesson that makes Finn smarter for next time. Finn is smart, but you're the genius behind the curtain 🤖✨
Make sure every user feels supported, understood, and never left behind: you'll take over escalated conversations that Finn (our AI assistant) hands off to a human.
Get to the root cause of why users needed to reach out at all, and drive fixes that remove the underlying problem: not just close the ticket.
Make Finn smarter after every interaction: spot where it fell short, and feed that back so the next Eva gets a better answer.
• You maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress.
• You are a natural at turning friction into flow. You have a background in handling sensitive and urgent issues with a calm and structured approach.
• You are naturally curious and adept at digging deep to uncover the root cause of an issue, not just treating the symptoms.
• You have a close-to-native or native command of English. Your communication is clear, concise, and empathetic.
• You have prior experience in a high-pressure environment like a contact center, technical support, or an incident response team, preferably within fintech or financial services.
• You are ready to work on a 24/7 shift schedule, including weekends, nights, and holidays.
Your space to perform
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
🍻 Friday drinks and other celebrations - bunq style
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that provides total peace of mind. As an SOS Hotline Support Guide, you’ll be the calm in the storm, embodying our philosophy by taking ownership, cutting through confusion, and restoring trust when it matters most.
Take Ownership
As an SOS Hotline Support Guide, you will play a critical role in managing our most urgent user interactions, ensuring their safety, security, and peace of mind. You won't just follow a script; you'll be a lifeline 🌟
Take immediate ownership of our 24/7 SOS Hotline, acting as the first point of contact and mastering crisis de-escalation to guide users from panic to a feeling of security.
Serve as the single source of truth by using strong analytical and investigative skills to troubleshoot complex problems, get to the root cause, and deliver swift, definitive resolutions.
Seamlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience without exposing the complexity behind the scenes.
Identify, analyze, and escalate systemic issues you encounter, acting as our first line of defense to protect our entire user base and prevent future problems.
• You maintain unwavering composure and empathy in high-pressure, sensitive situations, acting as a stable and reassuring presence for users in distress.
• You are a natural at turning friction into flow. You have a background in handling sensitive and urgent issues with a calm and structured approach.
• You are naturally curious and adept at digging deep to uncover the root cause of an issue, not just treating the symptoms.
• You have a close-to-native or native command of English. Your communication is clear, concise, and empathetic.
• You have prior experience in a high-pressure environment like a contact center, technical support, or an incident response team, preferably within fintech or financial services.
• You are ready to work on a 24/7 shift schedule, including weekends, nights, and holidays.
Your space to perform
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
📚 We support growth with bunq Academy and €1500 annual learning budget
🇧🇬 Flex Benefits: €70 monthly budget via Re: benefit, offering access to 150+ perks tailored to your lifestyle.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
⚕️ Private health insurance, just in case
🍻 Friday drinks and other celebrations - bunq style
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","sharing_image":null,"sharing_title":"SOS Hotline Support Guide","sharing_description":"At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-09-22 08:22:59 UTC","state_name":"İstanbul","max_hours":40,"sharing_description":"At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that","careers_url":"https://careers.bunq.com/o/sos-hotline-support-guide-1","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":4385252,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":4385253,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring work visas/permits at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
🇧🇬 Bulgaria: You must have the legal right to work in Bulgaria without needing a company-sponsored visa.
\n🇹🇷 Turkey: You must be a Turkish citizen, hold a Turquoise Card, refugee status, or a permanent residency/work permit (student/family/temporary residencies are not eligible to work without company sponsorship).
\n
For this role, we are not sponsoring work visas/permits at the moment. But take a look at careers.bunq.com - you might find another exciting role that’s a great fit! 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":4385256,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":6750845,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":6750846,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":6814626,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":6750848,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":6750849,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":4385257,"position":6,"options":{},"required":false,"body":"💡 If you are successful in the hiring process, the contractual arrangement will look like this:
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 1 month, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 If you are successful in the hiring process, the contractual arrangement will look like this:
🇹🇷 Turkey: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
🇧🇬 Bulgaria: an indefinite contract.
💡 For the first 1 month, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
\n👉 For this position, after your onboarding period, you will move into a rotating shift structure, including weekends. Your main working hours will be distributed for a whole month with the following hours, in Central European Time:
\n💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
\n👉 For this position, after your onboarding period, you will move into a rotating shift structure, including weekends. Your main working hours will be distributed for a whole month with the following hours, in Central European Time:
\nPlease double check if the salary expectations is the monthly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the monthly gross amount, in EUR!
"}},"open_question_options":[]},{"id":4385261,"position":12,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":4385262,"position":13,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace.
"}},"open_question_options":[]},{"id":4385263,"position":14,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":6750856,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":6750857,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":6750858,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":6750859,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":6750860,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":6750861,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":6750862,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":4385312,"position":15,"options":{},"required":true,"body":"A user calls our SOS Hotline, extremely upset and shouting, because they believe fraud has drained their account and they need the money back today for rent. What's your first move?","kind":"multi_choice","translations":{"en":{"body":"A user calls our SOS Hotline, extremely upset and shouting, because they believe fraud has drained their account and they need the money back today for rent. What's your first move?"}},"open_question_options":[{"id":6750939,"position":0,"body":"Firmly ask them to lower their voice before you can continue helping","translations":{"en":{"body":"Firmly ask them to lower their voice before you can continue helping"}}},{"id":6750940,"position":1,"body":"Calmly acknowledge their distress, confirm you understand the urgency, and walk them through what you can check right now","translations":{"en":{"body":"Calmly acknowledge their distress, confirm you understand the urgency, and walk them through what you can check right now"}}},{"id":6750941,"position":2,"body":"Empathize briefly, then focus on isolating the facts you need to act, while managing their emotion in parallel","translations":{"en":{"body":"Empathize briefly, then focus on isolating the facts you need to act, while managing their emotion in parallel"}}},{"id":6750942,"position":3,"body":"Reassure them it will be fine and immediately start explaining the standard fraud process","translations":{"en":{"body":"Reassure them it will be fine and immediately start explaining the standard fraud process"}}}]},{"id":4385264,"position":16,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6750863,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6750864,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6750865,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6750866,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]},{"id":4385269,"position":17,"options":{},"required":true,"body":"How did you first hear about this role?","kind":"single_choice","translations":{"en":{"body":"How did you first hear about this role?"}},"open_question_options":[{"id":6750883,"position":0,"body":"I found it myself on bunq's careers website","translations":{"en":{"body":"I found it myself on bunq's careers website"}}},{"id":6750884,"position":1,"body":"A current bunq employee told me about it","translations":{"en":{"body":"A current bunq employee told me about it"}}},{"id":6750885,"position":2,"body":"A former bunq employee referred me","translations":{"en":{"body":"A former bunq employee referred me"}}},{"id":6750886,"position":3,"body":"A bunq recruiter reached out to me","translations":{"en":{"body":"A bunq recruiter reached out to me"}}},{"id":6750887,"position":4,"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)","translations":{"en":{"body":"A job portal (LinkedIn, Glassdoor, Indeed, Google Jobs)"}}},{"id":6750888,"position":5,"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)","translations":{"en":{"body":"A social media post (LinkedIn, Instagram, Facebook, YouTube, X)"}}},{"id":6750889,"position":6,"body":"News or media coverage","translations":{"en":{"body":"News or media coverage"}}},{"id":6750890,"position":7,"body":"At an event where bunq was present","translations":{"en":{"body":"At an event where bunq was present"}}},{"id":6750891,"position":8,"body":"Through my university (ad, newsletter, event)","translations":{"en":{"body":"Through my university (ad, newsletter, event)"}}}]}],"category_code":"banking","on_site":false,"title":"SOS Hotline Support Guide","tags":["E2","Operations","Promise Keeper"],"options_phone":"required","sharing_title":"SOS Hotline Support Guide","experience_code":"entry_level","updated_at":"2026-10-09 10:06:35 UTC","country":"Türkiye","state_code":"34","locations":[{"id":39977,"name":"Istanbul","state":"İstanbul","country":"Türkiye","city":"İstanbul","translations":{"en":{"name":"Istanbul","city":"İstanbul","postal_code":null,"street":null,"note":null}},"country_code":"TR","state_code":"34","postal_code":null,"street":null,"note":null},{"id":39967,"name":"Sofia","state":"Sofia (stolitsa)","country":"Bulgaria","city":"Sofia","translations":{"en":{"name":"Sofia","city":"Sofia","postal_code":null,"street":null,"note":null}},"country_code":"BG","state_code":"22","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"İstanbul","description":"At bunq, we're not just building a bank; we're reshaping how people experience financial freedom. We believe that when our users face an urgent situation, they deserve immediate, reliable support that provides total peace of mind. As an SOS Hotline Support Guide, you’ll be the calm in the storm, embodying our philosophy by taking ownership, cutting through confusion, and restoring trust when it matters most.
Take Ownership
As an SOS Hotline Support Guide, you will play a critical role in managing our most urgent user interactions, ensuring their safety, security, and peace of mind. You won't just follow a script; you'll be a lifeline 🌟
Take immediate ownership of our 24/7 SOS Hotline, acting as the first point of contact and mastering crisis de-escalation to guide users from panic to a feeling of security.
Serve as the single source of truth by using strong analytical and investigative skills to troubleshoot complex problems, get to the root cause, and deliver swift, definitive resolutions.
Seamlessly connect urgent user needs with our internal processes, ensuring a reassuring and efficient experience without exposing the complexity behind the scenes.
Identify, analyze, and escalate systemic issues you encounter, acting as our first line of defense to protect our entire user base and prevent future problems.
You have proven skills and a strong track record in product management, especially within the fintech or banking space.
You possess a deep knowledge of banking infrastructure, payment systems, and the core mechanics of consumer credit products.
You're experienced in dealing with regulators and are comfortable preparing and managing compliance documentation for financial products.
Fluent in English – Communicate effectively in a global team, ensuring collaboration and clarity across all project stages.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
","options_title":"off","locations_question":"What is your preferred work location?","education_code":"bachelor_degree","translations":{"en":{"description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a Product Lead - Credit, you’ll be instrumental in empowering our users with the flexible credit they need to support their lifestyle. You'll spearhead the entire credit domain, from ideation to international launch, building innovative solutions that are simple, transparent, and instantly accessible.
Take Ownership
As Product Lead - Credit, you’ll play a critical role in building a product that truly supports our users' lifestyles. You'll be the driving force behind the mission: \"Give me a credit line to support my lifestyle.\"
Own the entire product lifecycle for our credit offerings, from designing and implementing the product and its underlying infrastructure to continuous maintenance and improvement.
Drive the strategic launch and expansion of our credit products into our current and new markets, navigating the unique complexities of each region.
Obsess over the user journey, collaborating with design and engineering teams to craft a world-class, seamless, and bug-free credit experience.
Work hand-in-hand with legal, risk, and compliance teams to ensure our credit products are not only innovative but also fully compliant with all regulatory requirements.
You have proven skills and a strong track record in product management, especially within the fintech or banking space.
You possess a deep knowledge of banking infrastructure, payment systems, and the core mechanics of consumer credit products.
You're experienced in dealing with regulators and are comfortable preparing and managing compliance documentation for financial products.
Fluent in English – Communicate effectively in a global team, ensuring collaboration and clarity across all project stages.
All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, Zinc. This is part of our commitment to a secure and trustworthy workplace
Curious to see how we make life easy? - try the bunq app, it only takes 5 minutes to sign up.
Your space to perform
We give you the space and the tools you need to succeed 💪🏼
🤟 Great, international colleagues who share your mindset
👩💻 Hybrid setup: after 3 months in-office, work 2 days remote, 3 days in-office weekly.
🧳 Digital Nomad Program: After your first year, enjoy up to 20 days per year to work while traveling, combining flexibility with strong team collaboration
🚀 We reward tenure with a dedicated travel budget: €1.5k after 2 years and €3k after 4 years to visit another core office.
📚 We support growth with bunq Academy and €1500 annual learning budget
🚴 Massive discount with Urban Sports Club 💪
🚌 Travel expenses are covered whether you come walking or by bike, bus or car (though we prefer green choices 🌳)
💻 A MacBook so you can Get Shit Done with us
🥦 Delicious lunches from our fabulous in-house chefs with vegan and vegetarian options
💰 An optional pension plan with monthly contribution from bunq
💸 Monthly contribution to your phone and internet bills
🍻 Friday drinks and other celebrations - bunq style
","sharing_image":null,"sharing_title":"Product Owner - Credit","sharing_description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a Product Lead - Credit, you’ll be instrumental in empowering our users wit","locations_question":"What is your preferred work location?"}},"options_photo":"off","employment_type_code":"fulltime_permanent","postal_code":null,"published_at":"2026-10-23 14:15:18 UTC","state_name":"Noord-Holland","max_hours":40,"sharing_description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a Product Lead - Credit, you’ll be instrumental in empowering our users wit","careers_url":"https://careers.bunq.com/o/product-owner-credit","salary":{"max":null,"min":null,"period":null,"currency":null},"open_questions":[{"id":3737001,"position":1,"options":{},"required":true,"body":"What country do you currently live in?","kind":"string","translations":{"en":{"body":"What country do you currently live in?"}},"open_question_options":[]},{"id":3737002,"position":2,"options":{},"required":false,"body":"💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Each country has different rules for eligibility to work without requiring sponsorship.
\n
🇳🇱 Netherlands: You must be a Dutch/EU/EEA/Swiss citizen, or hold a valid Dutch residence permit with full work rights (e.g., refugee status, spousal visa, or permanent residence).
For this role, we are able to sponsor visas in a few other situations, so feel free to apply. 🌈
💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
","kind":"infobox","translations":{"en":{"body":"💡 Important Info: At bunq, our working language is English. Fluency in both writing and speaking English is a must for all roles in all locations.
"}},"open_question_options":[]},{"id":3737005,"position":5,"options":{},"required":true,"body":"How do you assess your writing and speaking English skills?","kind":"single_choice","translations":{"en":{"body":"How do you assess your writing and speaking English skills?"}},"open_question_options":[{"id":5510323,"position":0,"body":"Beginner","translations":{"en":{"body":"Beginner"}}},{"id":5510324,"position":1,"body":"Intermediate","translations":{"en":{"body":"Intermediate"}}},{"id":5510325,"position":2,"body":"Upper Intermediate","translations":{"en":{"body":"Upper Intermediate"}}},{"id":5510326,"position":3,"body":"Advanced","translations":{"en":{"body":"Advanced"}}},{"id":5510327,"position":4,"body":"Native","translations":{"en":{"body":"Native"}}}]},{"id":3737006,"position":6,"options":{},"required":false,"body":"💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
💡 If successful in the hiring process, the contractual arrangement would look like this:
🇳🇱 Netherlands: A first contract of 9 months, extended with a second contract of 12 months, followed by an indefinite contract.
💡 For the first 3 months, all new hires are required to be in the office 5 days a week to complete the onboarding process, get to know everyone, and immerse themselves in the culture of bunq. After that, the work arrangement will be hybrid, with 3 days in the office and 2 days working from home.
💡 Our standard working hours are from 09:00 to 18:00. This ensures that everyone is available and can rely on each other during this time.
Please double check if the salary expectations is the yearly gross amount, in EUR!
","kind":"infobox","translations":{"en":{"body":"Please double check if the salary expectations is the yearly gross amount, in EUR!
"}},"open_question_options":[]},{"id":3737010,"position":10,"options":{},"required":true,"body":"Have you previously worked at bunq?","kind":"boolean","translations":{"en":{"body":"Have you previously worked at bunq?"}},"open_question_options":[]},{"id":3737011,"position":11,"options":{},"required":false,"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace
","kind":"infobox","translations":{"en":{"body":"All new hires are subject to Pre-employment Screening (PES), which includes checks conducted by our third-party partner, DISA. This is part of our commitment to a secure and trustworthy workplace
"}},"open_question_options":[]},{"id":3737012,"position":12,"options":{},"required":true,"body":"How do you usually approach your work, its impact, and solving challenges?","kind":"single_choice","translations":{"en":{"body":"How do you usually approach your work, its impact, and solving challenges?"}},"open_question_options":[{"id":5510333,"position":0,"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects","translations":{"en":{"body":"I don’t have formal work experience yet, but I’ve practiced through studies or small projects"}}},{"id":5510334,"position":1,"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed","translations":{"en":{"body":"I successfully handle defined tasks, follow processes, and ask for guidance when needed"}}},{"id":5510335,"position":2,"body":"I work mostly on my own, support team goals, and deal with common issues","translations":{"en":{"body":"I work mostly on my own, support team goals, and deal with common issues"}}},{"id":5510336,"position":3,"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes","translations":{"en":{"body":"I deliver projects from start to finish, tie my work to team results, and suggest fixes"}}},{"id":5510337,"position":4,"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems","translations":{"en":{"body":"I turn bigger goals into initiatives, improve how we work, and prevent problems"}}},{"id":5510338,"position":5,"body":"I lead projects across teams, align people, and create tools that help others solve problems faster","translations":{"en":{"body":"I lead projects across teams, align people, and create tools that help others solve problems faster"}}},{"id":5510339,"position":6,"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change","translations":{"en":{"body":"I redesign systems across departments, focus on long-term goals, and drive strategic change"}}}]},{"id":3737013,"position":13,"options":{},"required":true,"body":"As our Product Lead for Credit, you're tasked with scaling our credit proposition across Europe. This means you are expected to be forward-looking and translate company goals into initiatives. Which statement best describes your approach?","kind":"single_choice","translations":{"en":{"body":"As our Product Lead for Credit, you're tasked with scaling our credit proposition across Europe. This means you are expected to be forward-looking and translate company goals into initiatives. Which statement best describes your approach?"}},"open_question_options":[{"id":5510340,"position":0,"body":"I would focus on executing the roadmap defined by leadership, ensuring my team delivers assigned tasks on time.","translations":{"en":{"body":"I would focus on executing the roadmap defined by leadership, ensuring my team delivers assigned tasks on time."}}},{"id":5510341,"position":1,"body":"I would independently manage the product backlog, prioritize user stories, and ensure we solve moderate problems for our users.","translations":{"en":{"body":"I would independently manage the product backlog, prioritize user stories, and ensure we solve moderate problems for our users."}}},{"id":5510342,"position":2,"body":"I would pro-actively analyze market opportunities, anticipate regulatory changes, and design a strategic roadmap that uses AI and automation to scale our credit product, presenting A/B/C solutions to leadership for alignment.","translations":{"en":{"body":"I would pro-actively analyze market opportunities, anticipate regulatory changes, and design a strategic roadmap that uses AI and automation to scale our credit product, presenting A/B/C solutions to leadership for alignment."}}},{"id":5510343,"position":3,"body":"I have not managed a product roadmap before.","translations":{"en":{"body":"I have not managed a product roadmap before."}}}]},{"id":3737014,"position":14,"options":{},"required":true,"body":"Launching a credit product in new markets requires deep knowledge of the underlying financial infrastructure. How familiar and practised are you with the banking infrastructure and payment systems (e.g., SEPA, local credit bureaus, payment gateways) required to launch and scale a credit product across multiple European markets?","kind":"single_choice","translations":{"en":{"body":"Launching a credit product in new markets requires deep knowledge of the underlying financial infrastructure. How familiar and practised are you with the banking infrastructure and payment systems (e.g., SEPA, local credit bureaus, payment gateways) required to launch and scale a credit product across multiple European markets?"}},"open_question_options":[{"id":5510344,"position":0,"body":"Not familiar - I am enthusiastic to start learning about it.","translations":{"en":{"body":"Not familiar - I am enthusiastic to start learning about it."}}},{"id":5510345,"position":1,"body":"Theoretical - I know the basics but have little hands-on experience.","translations":{"en":{"body":"Theoretical - I know the basics but have little hands-on experience."}}},{"id":5510346,"position":2,"body":"Applied - I have applied this knowledge in projects or operations.","translations":{"en":{"body":"Applied - I have applied this knowledge in projects or operations."}}},{"id":5510347,"position":3,"body":"Advanced - I have led implementations, designed processes, taught others.","translations":{"en":{"body":"Advanced - I have led implementations, designed processes, taught others."}}},{"id":5510348,"position":4,"body":"Subject-matter expert - I am the go-to-person for complex issues.","translations":{"en":{"body":"Subject-matter expert - I am the go-to-person for complex issues."}}}]},{"id":3737015,"position":15,"options":{},"required":true,"body":"How familiar and practised are you with dealing with financial regulators (e.g., DNB, BaFin) and preparing compliance documents for credit products in Europe?","kind":"single_choice","translations":{"en":{"body":"How familiar and practised are you with dealing with financial regulators (e.g., DNB, BaFin) and preparing compliance documents for credit products in Europe?"}},"open_question_options":[{"id":5510349,"position":0,"body":"Not familiar - I have no hands-on experience but I'm eager to learn.","translations":{"en":{"body":"Not familiar - I have no hands-on experience but I'm eager to learn."}}},{"id":5510350,"position":1,"body":"Theoretical - I understand the basic concepts of financial regulations but have not prepared compliance documents myself.","translations":{"en":{"body":"Theoretical - I understand the basic concepts of financial regulations but have not prepared compliance documents myself."}}},{"id":5510906,"position":2,"body":"Applied - I have been part of projects where I contributed to compliance documentation and interacted with legal teams.","translations":{"en":{"body":"Applied - I have been part of projects where I contributed to compliance documentation and interacted with legal teams."}}},{"id":5510907,"position":3,"body":"Advanced - I have independently managed the process of preparing compliance documents and have experience in the communication with regulators for product approval.","translations":{"en":{"body":"Advanced - I have independently managed the process of preparing compliance documents and have experience in the communication with regulators for product approval."}}}]},{"id":4271651,"position":16,"options":{},"required":true,"body":"Which of the following statements best describes your approach to using AI in a professional context?","kind":"single_choice","translations":{"en":{"body":"Which of the following statements best describes your approach to using AI in a professional context?"}},"open_question_options":[{"id":6572494,"position":0,"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment.","translations":{"en":{"body":"I have limited to no experience with AI tools and am not yet convinced of their practical benefits in a work environment."}}},{"id":6572495,"position":1,"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks.","translations":{"en":{"body":"I consistently use AI tools to improve my personal efficiency, validate the quality of my own work, and build simple automations for my individual tasks."}}},{"id":6572496,"position":2,"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team.","translations":{"en":{"body":"I proactively improve team efficiency by designing, building, and maintaining multi-step automated workflows, and I actively share these solutions with my team."}}},{"id":6572497,"position":3,"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI.","translations":{"en":{"body":"I strategically redesign core operations by architecting scalable AI systems, coaching others to raise their AI skills, and identifying work that can be entirely eliminated by AI."}}}]}],"category_code":"information_technology","on_site":false,"title":"Product Owner - Credit","tags":["L4"],"options_phone":"required","sharing_title":"Product Owner - Credit","experience_code":"experienced","updated_at":"2026-10-23 14:26:08 UTC","country":"Netherlands","state_code":"NH","locations":[{"id":39979,"name":"Amsterdam","state":"Noord-Holland","country":"Netherlands","city":"Amsterdam","translations":{"en":{"name":"Amsterdam","city":"Amsterdam","postal_code":null,"street":null,"note":null}},"country_code":"NL","state_code":"NH","postal_code":null,"street":null,"note":null}],"company_name":"bunq","dynamic_fields":[],"city":"Amsterdam","description":"At bunq, we're not just building a banking app; we're reshaping how people around the world experience financial freedom. As a Product Lead - Credit, you’ll be instrumental in empowering our users with the flexible credit they need to support their lifestyle. You'll spearhead the entire credit domain, from ideation to international launch, building innovative solutions that are simple, transparent, and instantly accessible.
Take Ownership
As Product Lead - Credit, you’ll play a critical role in building a product that truly supports our users' lifestyles. You'll be the driving force behind the mission: \"Give me a credit line to support my lifestyle.\"
Own the entire product lifecycle for our credit offerings, from designing and implementing the product and its underlying infrastructure to continuous maintenance and improvement.
Drive the strategic launch and expansion of our credit products into our current and new markets, navigating the unique complexities of each region.
Obsess over the user journey, collaborating with design and engineering teams to craft a world-class, seamless, and bug-free credit experience.
Work hand-in-hand with legal, risk, and compliance teams to ensure our credit products are not only innovative but also fully compliant with all regulatory requirements.